At a Glance
- Tasks: Manage client relationships and ensure smooth delivery of services.
- Company: Growing tech-enabled services business with a focus on client outcomes.
- Benefits: Competitive salary, career development, and a collaborative team environment.
- Other info: Open to diverse backgrounds and career paths; informal chats encouraged.
- Why this job: Make a real impact by guiding clients to better outcomes.
- Qualifications: Experience in client-facing roles and strong communication skills.
Do you get satisfaction from making things run smoothly for clients and getting those clients to a better place than they were before? This is a role for someone who thrives on delivery and genuinely cares about client outcomes. Not just keeping clients happy, but taking them somewhere better than where they started.
You're organised and detail-oriented, credible and articulate, with a presence that clients find reassuring. Consultative by nature you're also someone who can challenge a client's current thinking, not to win an argument, but to guide them on a journey to reach possibilities they didn't know existed. If you turn ambiguity into action, make quality a habit, and care deeply about the people you work with, read on.
Why This Role?
- Real ownership of client relationships from early on
- Exposure to technology-enabled service delivery across multiple sectors
- A visible role where your contribution genuinely matters
- A collaborative team and experienced leadership who invest in people
- A business that's growing, with the career development that comes with it
About Us
We’re an established and growing tech-enabled services business working with clients across the charity, commercial and enterprise sectors. We don’t just provide software we combine our technology with hands-on, account-managed delivery. That means our clients get real people, real relationships, and real outcomes.
The Role
You’ll be the day-to-day point of contact for a portfolio of client accounts — the person clients rely on, and the person internally who makes sure delivery actually happens. This is not a sales role. It’s not about chasing revenue or running marketing campaigns. It’s about being excellent at managing relationships, coordinating delivery, and continuously improving how we serve our clients.
Day to day, you’ll be:
- Acting as the primary contact for your client accounts, building trusted stakeholder relationships
- Leading client meetings, service reviews and operational updates
- Translating client requirements into clear, actionable briefs for internal teams
- Coordinating multiple projects and workstreams simultaneously
- Tracking timelines, risks, actions and dependencies, and flagging early when something needs attention
- Spotting opportunities to improve workflows and service quality
- Working closely with technical, delivery and support teams to ensure things go out accurately and on time
What We’re Looking For
Essential
- Experience in a client-facing role — client services, account management, project coordination or similar
- Strong communication and stakeholder management skills
- Proven ability to manage multiple priorities without dropping the ball
- Organised, detail-oriented, and comfortable taking ownership
- Able to manage ambiguity and turn requirements into action
Desirable
- Background in technology-enabled services, CRM, or operational delivery environments
- Experience working alongside technical or development teams
Strong Account Executives or client-facing delivery coordinators who are ready for more responsibility are very welcome to apply.
A Note on Who We’d Love to Hear From
This is a full-time role, and we’re genuinely open about the kind of person who might suit it. If you’ve been working part-time and you’re ready to step back into a full-time role, we’d love to hear from you. Equally, if you’ve taken a career break whether for family, caring responsibilities, or anything else and you’re looking to return to work, this could be a great opportunity. What matters to us is your experience, your attitude, and what you can bring to our clients. We’re happy to have an informal conversation before you decide whether to apply formally. Email to book a call.
We welcome applications from all backgrounds. If you have the skills and attitude, we want to hear from you.
Client Services Manager / Customer Success Manager in Bracknell employer: Foster Growth
Foster Growth Limited is an exceptional employer located in Bracknell, offering a dynamic work environment where client relationships are at the forefront of our mission. With a strong emphasis on employee development and a collaborative culture, we empower our team members to take ownership of their roles while providing meaningful support to clients across various sectors. Join us to be part of a growing tech-enabled services business that values real relationships and impactful outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager / Customer Success Manager in Bracknell
✨Tip Number 1
Get to know the company inside out before your interview. Check out their website, social media, and any recent news. This will help you understand their values and how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, being articulate and confident in your delivery is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some thoughtful questions for your interview. This shows you're genuinely interested in the role and helps you assess if the company is the right fit for you. Think about what you want to know about their client relationships and team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Client Services Manager / Customer Success Manager in Bracknell
Some tips for your application 🫡
Show Your Passion for Client Success:When writing your application, let us see your enthusiasm for helping clients achieve their goals. Share specific examples of how you've made a positive impact in previous roles, and how you can bring that same energy to our team.
Be Organised and Detail-Oriented:We love candidates who can keep things running smoothly! Make sure your application is well-structured and free of errors. Highlight your organisational skills and any experience managing multiple projects or priorities.
Communicate Clearly:Strong communication is key in this role. Use clear and concise language in your application, and don’t hesitate to showcase your ability to translate complex ideas into simple terms. This will show us you can effectively manage client relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Foster Growth
✨Know Your Clients
Before the interview, research the company’s client base and understand their needs. This will help you demonstrate your ability to build trusted relationships and show that you genuinely care about client outcomes.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple priorities in previous roles. Highlight specific situations where your organisational skills led to improved service delivery or client satisfaction.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since this role involves leading client meetings and translating requirements, being able to communicate effectively is crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Embrace Ambiguity
Be ready to discuss how you've turned ambiguity into action in past experiences. Share specific examples where you navigated unclear situations and provided clarity for clients or teams, showcasing your problem-solving abilities.
