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- Tasks: Support clients with digital platform onboarding and manage multiple implementation projects.
- Company: Join Foster Denovo, a leading financial advice firm with a supportive culture.
- Benefits: Enjoy 25 days holiday, discretionary bonuses, and a generous pension scheme.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing client experiences with innovative digital solutions.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
An essential member of our Digital Platform services team, this role supports the implementation and onboarding journey of clients who have purchased digital platform solutions, primarily AspireHub and AspiretoRetire. The role holder will manage multiple implementation projects and administer first line support for client and member queries.
Key aspects of this role are time management, relationship building and the delivery of an exceptional client experience. In addition to supporting the wider digital team on the ongoing design and development of the digital platforms, the role holder will project manage multiple AspireHub client platform implementations, from build through to launch. Furthermore, the role holder will be expected to support the build and delivery of our digital retirement solution, AspiretoRetire.
The role holder will need to be methodical and have a high attention to detail to ensure content and information is accurate for all clients. The role holder will be required to work closely with colleagues to provide regular project implementation progress updates, particularly to Principal Partners, Consulting Partners and Client Relationships Managers where they own the overall relationship with a client.
As first line support, the job holder will be required to have a thorough understanding of the digital propositions and be prepared to answer and resolve client and member queries.
- 1st line support for client and member queries, managing the successful resolution of queries or issues with the platform and our digital solutions.
- Project manage the onboarding process for new clients to ensure a smooth and successful implementation, from data gathering and content creation to build and launch.
- Manage the import and data handling of client information in support of AspiretoRetire campaigns.
- Manage and maintain client data and any required changes across digital systems.
- Inline with service level agreements, review and liaise with clients to reconfirm employee data and platform data.
- Support with content and provider information updates, ensuring compliance procedures are followed.
- Contribute to the ongoing development of the digital proposition, sharing process or change development improvements with the team.
- Test new developments/functionality.
- Manage own workflow in a timely manner and to agreed timescales.
- Support business development opportunities in line with growth and revenue targets of the business.
Foster Denovo currently boasts over 120 Financial Advisers supported by around 300 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees. Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations. It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with.
When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience. In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike. Foster Denovo are also proud to hold the platinum investors in people accreditation which shows a clear commitment to the people who make us an employer of choice.
Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients. Our benefits package includes:
- 25 days holiday (increasing by an additional day per annum up to 30 days).
- Discretionary bonus.
- Foster Denovo will match your personal pension contribution up to a maximum of 7.5%.
- Life assurance of up to 4 x your salary.
- Income protection of 75% of your basic salary in the event of long term sickness.
- Employees can use our financial advisers within the company for any financial advice or knowledge.
- Interest free season tickets loans, eye care and childcare vouchers.
- Shopping discounts benefits portal (discounts on holiday, gym and high street retailers).
Digital Technical Support Executive - 6 month FTC in Surrey employer: Foster Denovo
Contact Detail:
Foster Denovo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Technical Support Executive - 6 month FTC in Surrey
✨Tip Number 1
Get to know the company inside out! Research Foster Denovo's values, culture, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Digital Technical Support Executive. Be ready to share examples of your project management experience and how you've handled client queries in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Digital Technical Support Executive - 6 month FTC in Surrey
Some tips for your application 🫡
Show Your Project Management Skills: Make sure to highlight any experience you have with managing projects, especially in a digital context. We want to see how you've successfully juggled multiple tasks and delivered results on time.
Demonstrate Your Client Support Experience: Since this role involves first line support, share examples of how you've resolved client queries or issues in the past. We love seeing candidates who can build strong relationships and provide exceptional service.
Be Methodical and Detail-Oriented: Attention to detail is key for this position. In your application, mention specific instances where your meticulous nature helped ensure accuracy in your work, especially when handling data or content.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Foster Denovo!
How to prepare for a job interview at Foster Denovo
✨Know Your Digital Solutions
Make sure you have a solid understanding of the digital platforms mentioned in the job description, especially AspireHub and AspiretoRetire. Familiarise yourself with their features and benefits so you can confidently discuss how they support client onboarding and queries during the interview.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed multiple projects or implementations. Highlight your time management skills and how you ensured smooth processes, as this role requires juggling various tasks and maintaining timelines.
✨Emphasise Client Relationship Building
Think of specific instances where you've built strong relationships with clients or colleagues. Be ready to discuss how you handle client queries and ensure an exceptional experience, as this is key to the role and will demonstrate your fit for the company culture.
✨Attention to Detail is Key
Since the role demands high attention to detail, prepare to discuss how you ensure accuracy in your work. Bring examples of how you've managed data handling or compliance procedures in previous roles, showcasing your methodical approach to tasks.