At a Glance
- Tasks: Support financial advisers by providing top-notch administration and client service.
- Company: Join Foster Denovo, a leading financial services firm with a supportive culture.
- Benefits: Enjoy 25 days holiday, discretionary bonuses, and a generous pension scheme.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact in the financial world while developing your skills.
- Qualifications: Experience in administration and a knack for building relationships is essential.
The predicted salary is between 40500 - 49500 £ per year.
Purpose of the job: To help to deliver Foster Denovo’s Client Services Proposition by providing a high quality administration and support service to Partners and their high net worth clients. This allows our Partners to focus on the client relationship and developing relationships with new clients.
Job summary: Working within the Private Wealth team, the role holder will support one of our partners. The role holder will influence and encourage the Partner to work efficiently following our Private Wealth Advice Process including using the documentation provided and ensuring that their clients benefit from the efficiencies provided by our supercharged processes, systems and tools.
Main Responsibilities:
- To have a thorough understanding of Foster Denovo’s advice processes and systems.
- Understanding of the Financial Conduct Authority (FCA) regulatory requirements and Compliance processes in which Foster Denovo operate.
- To have a good understanding of the workflow and be able to deliver and report against the various tasks, ensuring that all internal interested parties can easily review the current status of each client.
- To manage relationships with our Partner(s) and become their first point of contact on any queries.
- To support our Partner(s) with the preparation for meetings, obtaining information from providers and producing client packs as required.
- To liaise with our Partner(s) and Paraplanners to ensure that we are able to deliver against a client’s expectations and highlight any concerns or potential issues.
- To work with our Partner(s) to help them understand the importance of and follow the handover process so that we can deliver good outcomes for them and their Clients.
- To collate all documentation and ensure that the New Business pack is complete and compliant prior to submitting applications to providers.
- To obtain regular updates from the providers until the plan is in force or the investment has been made, keeping the client and Partner(s) updated.
- To input any electronic applications forms as required.
- To familiarise themselves with each client's circumstances, objectives and timescales to ensure that we are able to deliver against or where possible exceed the clients' expectations by providing a personalised service.
- To provide regular updates to the Partner(s) to ensure that the clients are kept fully updated and value the service they receive from Foster Denovo.
- To participate in appropriate company and departmental training, competence and development initiatives.
- To undertake any other duties commensurate with your role, skills and experience.
In line with Foster Denovo’s service excellence programme, they will be expected to provide exceptional client service at all times. They will be required to keep up to date with all relevant organisational training and best practice to enable this standard to be met.
Key skills and personal attributes:
- A positive, friendly service-orientated person with a “can do” attitude who is aware of the important role played by advisers and their staff in providing financial advice.
- An articulate communicator at all levels.
- Honesty, integrity and ability to maintain confidentiality.
- Hard working and responsive to the need to deliver a high-quality support service.
- Attention to detail and high standards of work.
- Is comfortable working to tight deadlines and works well under pressure.
- Ability to work on own initiative and as part of a team.
- A professional but friendly demeanor.
- Flexible, responsible and reliable.
Essential:
- Previous experience working in a busy administrative role within an advisory environment.
- Strong track record of developing and maintaining good working relationships with clients, advisers and staff and able to build rapport quickly.
- Confident having challenging conversations and being able to influence at all levels.
- Experience in dealing with high net worth clients.
- Good knowledge of pensions and investments.
- Excellent knowledge of Microsoft Office packages including Word, Excel and Outlook.
- Experience of working with Intelligent Office.
- Commitment to pass basic internal financial services exams within 3 months of employment.
About us: Foster Denovo currently boast over 120 Financial Advisers supported by around 300 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees.
Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations. It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with.
When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience. In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike.
Foster Denovo are also proud to hold the platinum investors in people accreditation which shows a clear commitment to the people who make us an employer of choice.
What we offer you: Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients.
Our benefits package includes:
- 25 days holiday (increasing by an additional day per annum up to 30 days).
- Discretionary bonus.
- Foster Denovo will match your personal pension contribution up to a maximum of 7.5%.
- Life assurance of up to 4 x your salary.
- Income protection of 75% of your basic salary in the event of long term sickness.
- Employees can use our financial advisers within the company for any financial advice or knowledge.
- Interest free season tickets loans, eye care and childcare vouchers.
- Shopping discounts benefits portal (discounts on holiday, gym and high street retailers).
Administrator - Financial Services in North Shields employer: Foster Denovo
Foster Denovo is an exceptional employer that prioritises employee development and well-being, offering a supportive environment where you can thrive as a Client Experience Administrator. With a strong commitment to career progression, including pathways to becoming an adviser, and a comprehensive benefits package that includes generous holiday allowances and financial support, you will find meaningful opportunities for growth in our collaborative culture. Our platinum investors in people accreditation reflects our dedication to nurturing talent and ensuring a rewarding experience for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Financial Services in North Shields
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
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Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Foster Denovo. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Foster Denovo.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Foster Denovo. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Administrator - Financial Services in North Shields
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Foster Denovo and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Foster Denovo how you can be a team player!
How to prepare for a job interview at Foster Denovo
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Foster Denovo.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Foster Denovo's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
