At a Glance
- Tasks: Provide top-notch admin support to our Health and Protection team and assist clients.
- Company: Join Foster Denovo, a leading corporate healthcare provider with a supportive culture.
- Benefits: Enjoy 25 days holiday, a discretionary bonus, and a matched pension scheme.
- Other info: Be part of a dynamic team with excellent growth opportunities and a friendly atmosphere.
- Why this job: Kickstart your career in healthcare administration and potentially become an adviser!
- Qualifications: Client-focused admin experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Purpose of the job: To provide a high-quality administration and support service to the Health and Protection Corporate Healthcare Team.
Job summary: Reporting directly to the Corporate Healthcare Support Team Leader, the role holder will be responsible for supporting more senior members of the support team with helping advisers with existing and new business.
Key skills and personal attributes:
- Proven track record working in a client focused administrative role.
- Excellent telephone manner with the ability to build rapport quickly.
- Excellent verbal and written communication skills.
- Excellent organisational and prioritisation skills with the ability to handle multiple tasks, work to tight deadlines and stay focussed under pressure.
- Excellent attention to detail.
- Team player but must be able to work independently and use own initiative.
- Good knowledge of Microsoft Office packages including Word, Excel, Powerpoint and Outlook.
Responsibilities:
- Provide administrative support to assist the management of Healthcare client portfolios for a range of corporate clients.
- Support with queries from clients and advisers.
- Support the renewals and market reviews of schemes.
- Support the provider invoicing process, including checking invoices, chasing unpaid income and liaising with the Turnover and Finance teams.
- Support processing membership changes within schemes.
- Maintain accurate client records and data in line with Secondsight systems and protocols.
About us: Foster Denovo currently boast over 120 Financial Advisers supported by around 300 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees. Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations. It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with. When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience. In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike. Foster Denovo are also proud to hold the platinum investors in people accreditation which shows a clear commitment to the people who make us an employer of choice.
What we offer you: Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients. Our benefits package includes:
- 25 days holiday (increasing by an additional day per annum up to 30 days)
- Discretionary bonus
- Foster Denovo will match your personal pension contribution up to a maximum of 7.5%
- Life assurance of up to 4 x your salary;
- Income protection of 75% of your basic salary in the event of long term sickness
- Employees can use our financial advisers within the company for any financial advice or knowledge
- Interest free season tickets loans, eye care and childcare vouchers.
- Shopping discounts benefits portal (discounts on holiday, gym and high street retailers)
Client Experience Administrator - Health and Protection (Corporate Healthcare) employer: Foster Denovo
Foster Denovo is an exceptional employer that prioritises employee development and well-being, offering a supportive environment where you can thrive as a Client Experience Administrator. With a strong commitment to career progression, including pathways to becoming an adviser, and a comprehensive benefits package that includes generous holiday allowances and financial support, you will find meaningful opportunities for growth in our collaborative culture. Our platinum investors in people accreditation reflects our dedication to nurturing talent and ensuring a rewarding experience for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Administrator - Health and Protection (Corporate Healthcare)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foster Denovo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foster Denovo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Experience Administrator - Health and Protection (Corporate Healthcare)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foster Denovo:Your cover letter is your chance to shine! Tell us why you want to work at Foster Denovo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foster Denovo!
How to prepare for a job interview at Foster Denovo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
