At a Glance
- Tasks: Lead and support the SME Risk team while managing your own client portfolio.
- Company: Join Foster Denovo, a leading financial advisory firm with a supportive culture.
- Benefits: Enjoy 25 days holiday, discretionary bonuses, and a generous pension scheme.
- Other info: Be part of a company that values continuous improvement and employee development.
- Why this job: Make a real impact by leading a dynamic team and enhancing client relationships.
- Qualifications: 3-5+ years in insurance or financial advisory, with strong leadership and communication skills.
The predicted salary is between 44595 - 54505 £ per year.
Purpose of the job
To lead, develop and support the SME Risk support team, ensuring the effective delivery of client administration, service excellence and continuous improvement.
Job summary
Reporting into the Client Experience Health and Protection Practice Manager, the role holder will be responsible for line managing the SME Risk support team while also supporting the administration of their own portfolio of clients.
The role holder will work closely with the Lead Partner SME Risk to ensure that the advisers are well supported, to enable them to focus on building existing client relationships and acquiring new business.
As a senior member of the support team, the role holder will also build excellent working relationships with clients.
Key skills and personal attributes
- 3-5+ years industry experience within an insurer, employee benefit consultancy and/or financial advisory environment.
- Good working knowledge and understanding of Health/ Protection products.
- Ability to build an excellent rapport with clients.
- Confident having difficult conversations.
- Strong delegation, prioritisation and workload management skills.
- Ability to coach, develop and motivate team members.
- Ability to handle sensitive conversations professionally and confidentially.
- Ability to lead through change and support continuous improvement.
- Ability to problem solve.
- Excellent attention to detail
Main Responsibilities
- As a Line Manager, to be directly responsible for the day-to-day management of the team including effective resourcing, delegation of tasks, workload management, performance management (via monthly continuous performance reviews), development and engagement.
Managing Employee Relations processes in line with FD policy with support from HR.
- Ensure team outputs are accurate, compliant and delivered in line with internal processes, service standards and regulatory expectations.
- Deal with queries from their team as the first line of support.
- Proactively work with the H&P Practice Manager, and wider team, on the successful delivery of services and to continuously improve processes and procedures.
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels.
- Co-ordinate administration of schemes including renewals, membership, market reviews, drafting renewal reports, claims escalation, underwriting [DH1] and invoice assistance.
- Maintain client records and data in line with Secondsight systems and protocols.
- Independently respond to queries from both clients and insurers in a proactive manner, whilst keeping Advisers informed as appropriate.
- Support Advisers with the re-broking and reviewing of schemes.
About us
Foster Denovo currently boast over 120 Financial Advisers supported by around 300 employees across eight Foster Denovo offices throughout the UK.
We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees.
Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations.
It also means that our people care about our reputation and brand.
And as such, we aim to delight every client we come into contact with.
When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience.
In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike.
Foster Denovo are also proud to hold the platinum investors in people accreditation which shows a clear commitment to the people who make us an employer of choice.
What we offer you
Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients.
Our benefits package includes
- 25 days holiday (increasing by an additional day per annum up to 30 days)
- Discretionary bonus
- Foster Denovo will match your personal pension contribution up to a maximum of 7.5%
- Life assurance of up to 4 x your salary;
- Income protection of 75% of your basic salary in the event of long term sickness
- Employees can use our financial advisers within the company for any financial advice or knowledge
- Interest free season tickets loans, eye care and childcare vouchers.
- Shopping discounts benefits portal (discounts on holiday, gym and high street retailers)
- #J-18808-Ljbffr
Team Lead - SME Risk employer: Foster Denovo Limited
Foster Denovo is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for a Client Experience Administrator to thrive. With a strong commitment to employee development, including a platinum investors in people accreditation, the company offers generous benefits such as increasing holiday entitlement, discretionary bonuses, and a robust pension scheme. Located across multiple offices in the UK, Foster Denovo fosters a sense of community and shared purpose, ensuring that every team member feels valued and empowered to contribute to delivering outstanding client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead - SME Risk
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Foster Denovo Limited. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Foster Denovo Limited.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Foster Denovo Limited. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Team Lead - SME Risk
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Foster Denovo Limited and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Foster Denovo Limited how you can be a team player!
How to prepare for a job interview at Foster Denovo Limited
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Foster Denovo Limited.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Foster Denovo Limited's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
