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- Tasks: Support the Consumer Duty Manager in implementing and monitoring service propositions and fee processes.
- Company: Join Foster Denovo, a leading financial advisory firm with a strong reputation and supportive culture.
- Benefits: Enjoy 25 days holiday, pension matching, life assurance, and shopping discounts.
- Why this job: Be part of a friendly team that values integrity and offers opportunities for growth and development.
- Qualifications: Looking for resilient, organized individuals with a service-oriented mindset and attention to detail.
- Other info: Opportunity to master fee systems and contribute to decision-making in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Foster Denovo currently boast over 120 Financial Advisers supported by around 250 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees.
Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations. It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with.
When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience. In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike.
Foster Denovo are also proud to hold the platinum investors in people accreditation which shows a clear commitment to the people who make us an employer of choice.
Purpose of the job:
This newly created role is to assist the Consumer Duty Manager with the implementation, maintenance and monitoring of the Foster Denovo Consumer Duty service proposition and fee rules and processes.
Job summary:
This role is vital in helping Private Wealth Partners determine and deliver accurate ongoing services and associated client fees. The successful candidate will master the Foster Denovo fee systems and processes, guiding Partners and administrators to the correct outcomes. Over time, the successful candidate will become involved in every facet of consumer duty, the service and fee process: approving fees, joining the fee exceptions team, helping to prepare the fee data and management information, training and development, helping to shape the service propositions, fee rules and processes.
Main responsibilities:
- Committed to mastering the Private Wealth service proposition and fee rules and processes.
- Distributing ongoing fee exception requests to members of the fee exceptions team.
- Preparing and maintaining the fee exceptions log for the twice weekly fee exceptions meetings. The successful candidate will attend these meetings and over time will be expected to contribute to the discussion and decision making.
- Answering fee exception queries as and when they arise daily. The successful candidate will be expected to develop into one of the core touchpoints for Partners with fee queries.
- They will be expected to hold training sessions with new staff and acquisitions.
- Cataloguing, developing and maintaining training guides and other associated documentation.
- Gathering and sorting of fee data, and other MI as needed, to report on. The successful candidate, over time, will be expected to be able to analyse the data to identify trends and potential issues.
- Be involved in the testing and analysis of new proposed consumer duty service enhancements.
Key skills and personal attributes:
- A resilient but friendly service-orientated person with a “can do” attitude.
- Comfortable with having challenging conversations.
- Honesty, integrity and ability to maintain confidentiality.
- Hardworking, able to work under pressure and be responsive to the need to deliver a high quality support service.
- Attention to detail and high standards of work.
- Highly organised.
What we offer you:
Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients.
Our benefits package includes:
- 25 days holiday (increasing by an additional day per annum up to 30 days).
- Foster Denovo will match your personal pension contribution up to a maximum of 7.5%.
- Life assurance of up to 4 x your salary.
- Income protection of 75% of your basic salary in the event of long term sickness.
- Employees can use our financial advisers within the company for any financial advice or knowledge.
- Interest free season tickets loans, eye care and childcare vouchers.
- Shopping discounts benefits portal (discounts on holiday, gym and high street retailers).
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Consumer Duty Support Specialist employer: Foster Denovo Limited
Contact Detail:
Foster Denovo Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Duty Support Specialist
✨Tip Number 1
Familiarize yourself with Foster Denovo's core values and stakeholder culture. Understanding what drives the company will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your experience with fee systems and processes. Since this role involves mastering the fee rules, being able to articulate your past experiences or knowledge in this area will demonstrate your readiness for the position.
✨Tip Number 3
Highlight your ability to handle challenging conversations. Given the nature of the role, showcasing examples where you've successfully navigated difficult discussions will illustrate your resilience and service-oriented mindset.
✨Tip Number 4
Emphasize your organizational skills and attention to detail. The role requires maintaining logs and preparing data, so providing examples of how you've managed similar tasks in the past will strengthen your application.
We think you need these skills to ace Consumer Duty Support Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Consumer Duty Support Specialist position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience that aligns with the responsibilities of the role, such as working with fee systems, client service, or training staff. Use specific examples to demonstrate your capabilities.
Showcase Your Skills: Make sure to highlight your attention to detail, organizational skills, and ability to handle challenging conversations. These attributes are crucial for the role and should be evident in your application.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your understanding of Foster Denovo's values and culture. Express your enthusiasm for the role and how you can contribute to their mission of providing exceptional service.
How to prepare for a job interview at Foster Denovo Limited
✨Understand the Consumer Duty Framework
Make sure you familiarize yourself with the Consumer Duty service proposition and fee rules. Being able to discuss these topics confidently will show your commitment to mastering the role.
✨Demonstrate Your Service Orientation
Highlight your service-oriented mindset during the interview. Share examples of how you've successfully handled challenging conversations or provided exceptional support in previous roles.
✨Showcase Your Organizational Skills
Prepare to discuss how you manage multiple tasks and maintain high standards under pressure. Providing specific examples of your organizational strategies can set you apart from other candidates.
✨Be Ready for Data Analysis Questions
Since the role involves analyzing fee data and identifying trends, be prepared to discuss your experience with data analysis. You might even want to brush up on relevant tools or methods that could be beneficial in this position.
