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- Tasks: Lead the Service Desk team to ensure smooth operations and high service quality.
- Company: Join Foster + Partners, a leader in inclusive and innovative design.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by improving service delivery and user satisfaction.
- Qualifications: Experience in service desk management and strong leadership skills.
- Other info: Be part of a diverse team committed to continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Lead Service Desk Analyst is responsible for the smooth running of the Service Desk under the strategic direction of the End User Support Manager. This role drives consistent service quality, efficient resolution of tickets and a culture of continuous improvement, working closely with the problem and change managers. The role ensures effective day-to-day service delivery by coordinating staff, resources, and processes to meet service level agreements (SLAs) and user satisfaction targets.
Responsibilities
- Drive service quality and efficient resolution of tickets.
- Coordinate staff, resources, and processes to meet SLAs and user satisfaction targets.
- Work closely with problem and change managers to support problem management and change initiatives.
- Foster a culture of continuous improvement in service delivery.
About Foster + Partners
We are committed to fostering an inclusive and respectful workplace. We welcome applications from talented individuals of all walks of life—irrespective of age, gender identity or expression, disability, ethnic background, faith, sexual orientation, or any other protected characteristic. We aim to remove barriers and create an inclusive environment for all staff.
If you have questions about the application process or need support submitting your application, please contact recruit@fosterandpartners.com.
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London Lead Service Desk Analyst employer: Foster and Partners
Contact Detail:
Foster and Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Lead Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Foster + Partners on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Lead Service Desk Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you've driven service quality or resolved tickets efficiently. We want to show them we can handle the pressure and keep things running smoothly!
✨Tip Number 3
Don’t forget to showcase our commitment to continuous improvement! Be ready to discuss how we've implemented changes in past roles that enhanced service delivery. This will resonate well with their focus on fostering a culture of improvement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the team at Foster + Partners. Let’s make it happen!
We think you need these skills to ace London Lead Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Service Desk Analyst role. Highlight your experience in service quality and ticket resolution, as well as any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for driving service quality and fostering continuous improvement.
Showcase Your Teamwork Skills: Since this role involves coordinating staff and resources, be sure to mention any past experiences where you've successfully worked in a team. We love seeing examples of collaboration and effective communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Foster and Partners
✨Know Your Service Desk Inside Out
Before the interview, make sure you understand the key responsibilities of a Lead Service Desk Analyst. Familiarise yourself with common ticketing systems and service level agreements (SLAs). This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've efficiently resolved tickets in the past. Think about specific situations where you improved service quality or contributed to a culture of continuous improvement. This will highlight your ability to drive results and work closely with problem and change managers.
✨Emphasise Team Coordination
Since this role involves coordinating staff and resources, be ready to discuss your experience in leading teams. Share instances where you successfully managed a team to meet user satisfaction targets and SLAs. This will illustrate your leadership skills and ability to foster collaboration.
✨Align with Their Values
Foster + Partners values inclusivity and respect, so make sure to express your commitment to these principles during the interview. Share your experiences working in diverse teams and how you’ve contributed to creating an inclusive environment. This will resonate well with their company culture.