At a Glance
- Tasks: Provide tailored customer service and support store operations in a fun environment.
- Company: Join Pavers Shoes, a family-run business with a passion for footwear.
- Benefits: Competitive pay, generous discounts, training opportunities, and wellbeing support.
- Other info: Enjoy a supportive workplace with a strong community spirit.
- Why this job: Be part of a growing team that values your contributions and offers career progression.
- Qualifications: A team player with a passion for sales and great customer service.
The predicted salary is between 27120 - 29120 £ per year.
We have an exciting opportunity to join our Pavers team in Thatcham Garden Centre working 16 hours over 4 days per week flexing up to 24 hours per week when required. This role will involve working weekends and weekdays on a rota basis.
Are you passionate about achieving sales targets and finding just the right products for customers? Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment? Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression? At Pavers we know our colleagues are our greatest asset. We’re passionate about our people and invest in them.
Let’s see what’s in it for you:
- A competitive hourly rate of £13.00 (18+)
- PaSS training to increase your hourly rate to £13.50 (18+)
- Generous colleague discount scheme, some of which can be shared with your family and friends!
- Holiday entitlement that increases with service
- Company contribution pension
- Pavers Academy – enter a world of training at your finger tips!
- Pavers Foundation – nominate a cause close to your heart to receive a donation!
- Wellbeing and financial support through RetailTRUST
Want to see a snapshot of your duties? As a Customer Advisor, you’re the heart of our stores. Not only will you provide excellent, tailored service to our customers, you’ll be there to:
- Help our customers look & feel great
- Showcase our ‘feel great footwear’, that feels as great as it looks
- Support the operations of the store
- Organise deliveries
- Be involved in stock movements
- Maintain an organised, clean and safe working environment
Our stores feel like a family, here’s what we look for in our colleagues:
- A team player
- Self-awareness
- A ‘can do’ attitude
- A keen eye for attention to detail
- Holds a passion for selling
- And is a great multi-tasker!
Do you feel this is the role for you? Apply today…
Customer Advisor in Thatcham employer: Fossepark
Pavers Shoes is an exceptional employer located in Thatcham, offering a vibrant work culture that prioritises family values and employee well-being. With competitive pay, generous discounts, and extensive training opportunities through the Pavers Academy, employees are encouraged to grow and thrive within the company. Join a supportive team where your contributions are valued, and enjoy the benefits of working for a profitable, independent business that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Thatcham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Fossepark and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Fossepark and let us see your personality shine through!
We think you need these skills to ace Customer Advisor in Thatcham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Fossepark.
Get Familiar with Our Brand:Before applying, take some time to learn about Fossepark and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Fossepark
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Fossepark.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Fossepark will surely appreciate.
