At a Glance
- Tasks: Support daily operations, manage donations, and lead a team of volunteers.
- Company: Community-focused organisation making a positive impact in Sunderland.
- Benefits: 26 days holiday, no evening work, virtual GP service, and a generous pension scheme.
- Other info: Hands-on role with opportunities for personal growth and community engagement.
- Why this job: Join us to make a real difference while developing your leadership skills.
- Qualifications: Enthusiastic, adaptable, and passionate about customer service and sustainability.
The predicted salary is between 24000 - 30000 £ per year.
This position will be based at our Sunderland Donation Centre. As an Assistant Manager you will support the Manager in the day‑to‑day running of all areas of the business, including receiving donations, organising collections from private houses and other locations, processing and delivering to local SA shops, selling on the premises, and redistributing. You will also manage the repair and reuse service to the community. This is a very hands‑on role. You will respond to queries raised by customers, head office and the team. You will be responsible for opening and closing the centre and involved in recruitment and training of volunteers and staff.
Key Responsibilities
- Support the Manager in daily operations of the donation centre
- Receive, process and redistribute donations
- Organise collections from private houses and other locations
- Support repair and reuse service
- Respond to customer, head‑office and volunteer queries
- Open and close the centre
- Assist in recruitment and training of volunteers and staff
Qualifications & Desired Skills
- Resilient, supportive, caring and enthusiastic
- Positive attitude in delivering exceptional customer service
- Desire to make a positive change in the community
- High standards of quality and professionalism
- Adaptable and able to think on your feet
- Passion for developing people
- Strong interest in environmental sustainability
- Engaging personality and drive to succeed
Benefits
- 26 days’ holiday entitlement (plus bank holidays)
- No evening or Sunday working
- Virtual GP service
- Generous pension scheme
All Assistant Managers will be required to complete a DBS Check. We are an equal opportunities employer and welcome applications from all sectors. The advert may close sooner than the closing date in extreme circumstances.
Assistant Retail Manager in Sunderland employer: Fossepark
Join our Sunderland Donation Centre as an Assistant Retail Manager, where you will be part of a supportive and community-focused team dedicated to making a positive impact. We offer a vibrant work culture that values resilience and enthusiasm, alongside generous benefits such as 26 days of holiday, a virtual GP service, and a robust pension scheme. With opportunities for personal growth and development, this role is perfect for those passionate about customer service and environmental sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Retail Manager in Sunderland
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fossepark, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fossepark!
We think you need these skills to ace Assistant Retail Manager in Sunderland
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fossepark, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fossepark and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fossepark that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fossepark
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
