At a Glance
- Tasks: Manage partner inquiries and facilitate onboarding for the new partner portal.
- Company: LanceSoft Ltd is focused on enhancing partner experiences through effective support.
- Benefits: Work in the office 4 days a week until August, then 5 days a week.
- Other info: Experience with Salesforce, SAP, or Service Now preferred.
- Why this job: Be a brand ambassador for Open Text while supporting partners.
- Qualifications: Post-secondary degree in Business, Communications, or Technology required.
The predicted salary is between 30000 - 40000 £ per year.
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Troubleshoot and respond to inquiries from partners wishing to gain access to the partner portal, including onboarding, persona provisioning, and facilitating demo trial orders.
What The Role Offers- Be a brand ambassador for Open Text to partners.
- First line of support and effective triage for incoming partner requests and troubleshooting.
- Partner Portal Administration.
- Partner Onboarding and provisioning.
- Trial and Demo order processing.
- Case management.
- This includes partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing.
- Point of contact and triage for external partner portal inquiries.
- Point of contact for Trial and Demo license support inquiries.
- Trial and Demo Order processing to ensure partners can successfully demonstrate Open Text product.
- Follow and track Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment).
- Support partner demo environment systems provisioning.
- Partner inquiry inbox management; ensuring adherence to standard SLA response times for optimal partner experience.
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices, ensuring all required reviews, approvals and processes are met.
- Post secondary degree in Business, Communications, Technology or related field.
- Client-centric; Partner-first mindset.
- Strong work ethic, problem solving and communication skills (both written and verbal).
- Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently.
- Comfortable working in a fast‑paced, changing environment.
- Willing and inquisitive learner.
- Experience with Salesforce, SAP, Service Now preferred.
Partner Portal Support Specialist in Reading employer: Fossepark
Located in Reading, UK, LanceSoft Ltd offers a dynamic work environment. Employees enjoy a structured office schedule and contribute to partner success through effective support. The team values a client-centric approach and continuous learning.
We think you need these skills to ace Partner Portal Support Specialist in Reading
Partner Portal Administration
Onboarding and Provisioning
Demo and Trial Order Processing
Case Management
Client-Centric Mindset
Problem-Solving Skills
Communication Skills
