At a Glance
- Tasks: Handle customer calls, resolve queries, and deliver outstanding service.
- Company: Join a respected organisation with a supportive team culture.
- Benefits: Competitive salary, 26 days holiday, hybrid working, and career development.
- Other info: Full training provided in a fast-paced, dynamic environment.
- Why this job: Make a real difference by helping customers and building rapport.
- Qualifications: Excellent communication skills and previous customer service experience.
The predicted salary is between 25000 - 30000 £ per year.
- Customer Service Administrator Jobs in Ramsgate, UK at Adaptable Recruitment
- Customer Service Administrator
Location
Liverpool
Hours
Hybrid working, 35.75 hours per week, Monday to Friday between 8:00am and 6:00pm. Salary: £24,750. Holidays: 26 days plus bank holidays.
About the Role
We are recruiting on behalf of a well‑established and highly respected organisation seeking a confident and customer‑focused
Customer Service Administrator to join their busy contact centre team.
This is a predominantly telephone‑based role where you’ll be speaking with customers daily, handling a wide range of enquiries and delivering an outstanding customer experience.
You’ll be the first point of contact, taking ownership of customer queries, providing accurate information, and resolving issues efficiently.
If you enjoy speaking with people, building rapport over the phone, and finding solutions to help customers, this could be the ideal opportunity for you.
Key Responsibilities
- Handle a high volume of inbound and outbound customer calls in a professional and friendly manner.
- Act as the first point of contact for customer enquiries and requests.
- Take ownership of customer issues and see them through to resolution.
- Provide clear, accurate, and timely information over the telephone.
- Build rapport and trust with customers during every interaction.
- Ensure conversations are handled with empathy, professionalism , and confidence.
- Complete security and customer verification checks before discussing account information.
- Accurately update customer records and maintain detailed call notes.
- Manage complaints and escalations in line with company procedures.
- Work towards individual and team service, quality, and productivity targets.
- Contribute to a positive and supportive team environment.
What We’re Looking For
Essential
- Excellent telephone communication skills .
- Previous experience in a customer‑facing environment.
- Confidence handling customer conversations and managing challenging calls.
- Strong listening skills and the ability to ask effective questions.
- A professional and empathetic approach when dealing with customers.
- Good attention to detail and administrative accuracy.
- Ability to follow processes and procedures consistently.
- Strong problem‑solving skills and a customer‑first mindset.
Desirable
- Previous contact centre, call centre, or telephone‑based customer service experience.
- Experience working to call quality and performance targets.
- Experience handling complaints or complex customer enquiries.
- Experience in a regulated environment such as financial services, insurance, healthcare, or utilities.
What’s on Offer?
- Full training and ongoing coaching.
- A supportive and collaborative team environment.
- Career development opportunities.
- Competitive salary and benefits package .
- The opportunity to join a stable and growing organisation that values excellent customer service.
Ideal Candidate
We’re looking for someone who genuinely enjoys speaking with customers and can remain calm, professional, and solution‑focused on every call.
You’ll be comfortable working in a fast‑paced contact centre environment, balancing quality conversations with productivity targets while always putting the customer first.
Company
Adaptable Recruitment
Location
- Ramsgate, UK
- #J-18808-Ljbffr
Customer Service Administrator in Ramsgate employer: Fossepark
OCS is an excellent employer, offering a supportive work culture where every team member plays a vital role in maintaining clean and safe public spaces. With full on-site training provided, employees have ample opportunities for growth and development, making it a rewarding place to work in Swadlincote.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Ramsgate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fossepark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fossepark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Ramsgate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fossepark:Your cover letter is your chance to shine! Tell us why you want to work at Fossepark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fossepark!
How to prepare for a job interview at Fossepark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
