At a Glance
- Tasks: Assist customers, manage warranty claims, and support the workshop team in a fast-paced environment.
- Company: Join Kimberley Caravan Centre, a leading family-owned dealership with a passion for adventure.
- Benefits: Enjoy competitive pay, employee discounts, and a fun work culture with growth opportunities.
- Other info: Experience a dynamic workplace with exciting events and a supportive team spirit.
- Why this job: Be part of a team that shares your love for travel and customer service.
- Qualifications: Strong communication skills, customer service experience, and a knack for problem-solving.
The predicted salary is between 32400 - 39600 £ per year.
At Kimberley, our vision is to deliver the best caravan & motorhome buying and ownership experience for our customers. We now have an exciting opportunity for a Warranty Administrator/Service Advisor based on the front desk in our fast-paced after sales department.
The individual needs to be comfortable facing customers, outgoing and personable with the ability to influence people, possess a problem-solving mentality, and be assertive. A strong administrative background is ideal, along with the ability to multi-task, good customer service/people skills, and being highly organised.
Excellent communication skills are a must across a variety of platforms. A desire to learn about our popular industry that brings joy and the freedom of travel to our customers is essential.
The job description includes but isn’t limited to:
- Seeing customer vehicles in and out of the business
- Liaising with the workshop team
- Customer relations, updates and problem solving in person, phone and email
- Submitting detailed claims to manufacturers and supporting advisors in submission of claims
- Invoicing warranty claims to manufacturers
- Chasing and submitting warranty claims and orders for dispatch dates
- Ensuring revenue is maximised by maximising warranty claims and invoicing whilst returning unused parts into stock and faulty parts for credit
- Making timed appointments and dealing with drop-offs and collections by customers
- Making bookings with reference to the workshop diary to ensure sufficient time to complete the repair
- Supporting colleagues with administrative tasks
- Responding to calls, emails and enquiries in a reasonable timeframe and professionally, referring the caller to the appropriate person/department, taking any messages where required
- Providing a pro-active service to customers to update them on outstanding claims
- Building a strong relationship with manufacturers and responding to any incoming tasks or queries
- Assisting with work in progress document control, ensuring all necessary information is gathered, documented and included in the customers' paperwork
Kimberley has grown to be one of the largest family-owned dealerships in the UK over the last 40 years. We’re not just selling motorhomes and caravans – we’re selling dreams, freedom, and the open road. Join our team at Kimberley and be surrounded by great people with a passion for delivering for our customers and our products.
Why Kimberley is the ultimate place to work:
- Passion for Adventure: Our team shares a deep love for exploration and a genuine excitement for the motorhome lifestyle.
- Innovative Culture: We’re not afraid to blaze new trails and push the boundaries of what’s possible.
- Customer-Centric Approach: Our customers are at the heart of everything we do.
- Team Spirit: We’re a tight-knit team of like-minded individuals who support and inspire each other.
- Opportunities for Growth: With a growing business and a commitment to employee development, Kimberley offers opportunities for personal growth.
- Fun and Excitement: There’s never a dull moment at Kimberley.
The working days for this position are Monday to Friday 8.30am to 5.00pm, with occasional Saturdays. For any Saturday worked, you will be able to have a day off in the week. There is also a bonus available based on team performance monthly.
Job Types: Full-time, Permanent
Pay: £26,437.00 per year
Benefits: Company pension, Employee discount
Work authorisation: United Kingdom (required)
Work Location: In person
Service Advisor/Administrator in Nottingham employer: Fossepark
OCS is an excellent employer, offering a supportive work culture where every team member plays a vital role in maintaining clean and safe public spaces. With full on-site training provided, employees have ample opportunities for growth and development, making it a rewarding place to work in Swadlincote.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor/Administrator in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fossepark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fossepark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor/Administrator in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fossepark:Your cover letter is your chance to shine! Tell us why you want to work at Fossepark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fossepark!
How to prepare for a job interview at Fossepark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
