At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and managing store operations.
- Company: Join Kiltane Limited, a luxury brand redefining everyday elegance.
- Benefits: Enjoy competitive pay, staff discounts, and 28 days annual leave.
- Other info: Exciting opportunity in a new Manchester store with excellent growth potential.
- Why this job: Be part of a passionate team and grow your career in luxury retail.
- Qualifications: 1 year of retail management experience and strong leadership skills.
The predicted salary is between 14.45 - 14.45 £ per hour.
A new exciting opportunity is available in our new Manchester store. We are looking for a full-time Supervisor!
Founded in 1989, we are an Edinburgh-based brand redefining everyday luxury through timeless design and considered craftsmanship. With stores across the UK and a reputation worldwide, our success is built on the passion of our people and a culture that values expertise, collaboration and a shared commitment to excellence. Kiltane is also proud to be a Living Wage Employer.
This is an exciting time for a Luxury Retail Supervisor to join our team and grow with us to be a part of something truly exceptional.
About the job:
We are recruiting a full-time Store Supervisor for our new store in central Manchester. Candidates must have a minimum of 1 year of experience at a senior sales level or as a store management. Please note candidates without the above criteria will not be considered.
As a store supervisor, you will work in collaboration with your line manager to support your team achieving their goals and going above and beyond for our customers.
About you:
- Leadership and motivational skills
- Able to work well with others & approach others easily
- Dedication to provide high standard of customer service
- Excellent communication skills
- Ability to work in a fast-paced environment
- Ability to delegate appropriately & set clear goals
- Show initiative & present ideas
Key Responsibilities:
- Managing the store floor and leading the sales team
- Lead by example in excellent customer service
- Ensuring all targets and goals are met throughout the team
- Maintaining the store & back areas ensuring they are tidy and clean
- Ensure shop floor is stocked and always presented well
- Opening & closing store
- Ensuring shop floor is fully always stocked
We Offer:
- Full time & permanent employment (subject to 3 months’ probation period)
- Competitive salary
- 28 days annual leave and 1 public holiday (25th December)
- Staff discount
- Staff training
Job Types: Full-time, Permanent
Pay: £14.45 per hour
Benefits: Employee discount
Experience: Retail management/supervision: 1 year (required)
Language: Mandarin, Cantonese or Korean (preferred)
Work Location: In person
Luxury Retail Supervisor in Manchester employer: Fossepark
Kiltane Limited is an exceptional employer, offering a vibrant work culture that values collaboration and excellence in the heart of Manchester. As a Living Wage Employer, we provide competitive salaries, generous annual leave, and opportunities for staff training, ensuring our employees thrive both personally and professionally. Join us to be part of a passionate team dedicated to redefining luxury retail, where your leadership skills can shine and contribute to our shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Retail Supervisor in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fossepark, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fossepark!
We think you need these skills to ace Luxury Retail Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fossepark, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fossepark and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fossepark that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fossepark
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
