At a Glance
- Tasks: Engage with members, foster relationships, and identify collaboration opportunities.
- Company: Join Bedfordshire Chamber of Commerce, a leader in supporting local businesses.
- Benefits: Enjoy competitive salary, health plans, generous holiday, and discounts at top retailers.
- Other info: Flexible hours with opportunities for career advancement and community involvement.
- Why this job: Make a real impact on local businesses while growing your professional network.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 36000 - 44000 £ per year.
At Bedfordshire Chamber of Commerce, we are passionate about helping businesses succeed. As the county's leading business membership organisation, we connect, support and champion businesses of all sizes, creating opportunities for growth, collaboration and innovation. Accredited by the British Chambers of Commerce, we are part of a powerful UK wide network that gives our members a strong voice locally, nationally and internationally. With more than 830 member organisations employing over 56,000 people, we play a key role in shaping Bedfordshire's business community.
Role Overview
The Account Manager will actively engage with our members to ensure they receive genuine value from their membership. This is a relationship focused, commercially aware role with responsibility for member retention and identifying opportunities for collaboration.
Job Responsibilities:
- Actively engage with members on a regular basis through phone, email and in-person attendance at events, discussing matters of importance to them and advising as required.
- Cross-identify opportunities for member-to-member collaboration and arrange introductions as necessary.
- Update members on upcoming events, encouraging attendance and inviting participation.
- Stay abreast of policy and legislative changes and economic factors which could affect our members; hold thoughtful conversations and provide relevant updates.
- Keep relevant members informed of grants, funding opportunities or dispensations available to their business.
- Attend Chamber events as a representative of membership engagement.
- Hold meetings with members to understand how the Chamber can serve them more effectively.
- Manage annual membership renewal conversations; understand and record the reasons where a business chooses to leave.
- Assist in marketing efforts by suggesting relevant content, articles or mailers of interest to the membership.
- Maintain the CRM system, keeping contact details, business information and key stakeholder records up to date.
Person Requirements:
- Experienced business professional who is commercially astute and confident communicating with senior stakeholders.
- A social chameleon able to adapt tone, language and approach to suit a wide variety of audiences.
- Personable, warm and genuinely interested in people and their businesses.
- Highly organised with a structured, process-driven approach to managing a portfolio of members.
- Demonstrable experience in account management or relationship management.
- Flexible and willing to attend occasional evening events.
Desirable:
- Experience working within a membership organisation, trade body or similar stakeholder-facing environment.
- Familiarity with CRM systems and data management.
- An understanding of the local Bedfordshire business community.
Benefits:
- Pension contributions
- Westfield Health Cash Plan
- Westfield Rewards Plan (get discounts and rewards from hundreds of leading retailers, restaurants and destinations)
- 20 days holiday a year, increasing by 1 day for every year of service up to a maximum of 30 days plus UK Bank Holidays
Account Manager – Member Engagement in Luton employer: Fossepark
OCS is an excellent employer, offering a supportive work culture where every team member plays a vital role in maintaining clean and safe public spaces. With full on-site training provided, employees have ample opportunities for growth and development, making it a rewarding place to work in Swadlincote.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager – Member Engagement in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fossepark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fossepark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager – Member Engagement in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fossepark:Your cover letter is your chance to shine! Tell us why you want to work at Fossepark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fossepark!
How to prepare for a job interview at Fossepark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
