At a Glance
- Tasks: Lead major tech programmes and drive agile transformation for CRM and cloud contact centre.
- Company: Royal Mail, a leading organisation in commercial technology innovation.
- Benefits: Competitive salary, career advancement, and the chance to work with top industry partners.
- Other info: Join a dynamic team of 20+ and collaborate with industry leaders like Accenture and Salesforce.
- Why this job: Make a real impact on customer experience and revenue through innovative technology solutions.
- Qualifications: Proven experience in product delivery and team leadership in tech environments.
Royal Mail in London invites an experienced Product & Delivery Director to lead major commercial technology programmes, including CRM transformation to Salesforce and cloud contact centre modernisation. You will own end-to-end delivery, drive agile transformation, manage a multi-disciplinary team of ~20 direct reports and a wider matrix of 100+, and work with key partners such as Accenture, BT, Salesforce and Genesys to convert technology into measurable revenue and improved customer experience.
Product Director: CRM & Agile Transformation in London employer: Fossepark
OCS is an excellent employer, offering a supportive work culture where every team member plays a vital role in maintaining clean and safe public spaces. With full on-site training provided, employees have ample opportunities for growth and development, making it a rewarding place to work in Swadlincote.
