People Services Advisor in Grove

The People Services Advisor is a hybrid role that combines hands-on people administration with practical people-advisory support, sitting at the heart of the People Services team. You will be the first point of contact for employees and managers across Williams handling day-to-day people operations with accuracy and care, while also providing confident, policy-grounded guidance on a wide range of people matters. This role is ideal for someone who thrives in a varied, fast-moving environment and wants to develop breadth across both the operational and advisory sides of the People team.

You will take ownership of core administration processes, including Workday data management, lifecycle documentation, payroll support, and case management, while simultaneously building trusted relationships with managers and employees by helping them navigate people processes with confidence. Working closely with People Business Partners, People Services colleagues, and the wider People & Culture team, you will help embed Williams’ Values and Behaviours, contribute to continuous improvement, and play a meaningful part in delivering a high-quality employee experience across the business. Please only apply for this role if you can commit to working onsite 4 days a week in Grove.

Main Duties

• Service Delivery & First-Line Advisory: Act as the first point of contact for all People & Culture queries received by People Services, providing a responsive, high-quality service to employees and managers. Deliver clear, timely, and policy-accurate advice on people matters including absence, wellbeing, performance management, benefits, payroll, and people procedures. Support offboarding by conducting exit interviews to gather employee feedback, supporting continuous improvement culture. Lead on formal flexible working request processes, with support from Employee Relations staff for complex cases. Ensure visa renewals are actioned through to completion in a timely manner, liaising with People Business Partner at relevant points in the process. Run key cyclical reports and ensure employee and manager compliance e.g. mandatory shutdown booking, holiday balances outstanding, OKRs for new starters. Guide managers in making informed, fair, and consistent people decisions, helping them navigate processes with confidence and in line with Williams’ values. Promote consistent application of policies across the organisation, escalating complex or sensitive matters to the appropriate People Business Partner or Employee Relations when required. Consistently meet and exceed agreed service level agreements (SLAs) for response and resolution times.
• Case Management: Log, track, and manage all employee queries through Workday Help, maintaining accurate and up-to-date case records throughout. Prioritise and manage multiple cases simultaneously, proactively following up on in-progress cases to ensure timely and appropriate resolution. Provide advisory and record-keeping support for Employee Relations activities including absence management cases and grievances. Monitor the case queue and take responsibility for workload management and reallocation where needed to maintain an efficient service flow. Support organisational change processes such as restructures or TUPEs, assisting with documentation, communications, and employee guidance as required. Provide insights on casework and common themes to the relevant P&C departments to address consistent needs for information, manager support or up-skilling, or where policies or guidance may not be clear.
• People Administration & Data: Maintain accurate and up-to-date employee records within Workday, ensuring compliance with legislation, GDPR, and internal data standards always. Own and deliver employee lifecycle administration including onboarding, contract variations, job changes, leaver documentation, and weekly induction sessions. Prepare and issue people documentation such as offer letters, contract amendments, and other employee communications in a timely and accurate manner. Proactively identify and correct data errors, supporting strong data governance and audit-readiness across people systems. Run routine Workday reports to support people processes and reporting needs.