At a Glance
- Tasks: Coordinate maintenance schedules and manage client communications for smooth operations.
- Company: Join Murray Recruitment, a supportive team in Glasgow focused on client satisfaction.
- Benefits: Competitive salary, generous holiday allowance, and a company pension scheme.
- Other info: Enjoy a dynamic work environment with opportunities for growth and an attendance bonus.
- Why this job: Be the backbone of service operations and make a real difference for clients.
- Qualifications: Strong admin skills, customer service experience, and knowledge of Scottish geography.
The predicted salary is between 27227 - 27227 £ per year.
Murray Recruitment is seeking an organised and proactive Service Administrator for a permanent position with a client based in Glasgow. In this role, you will work closely with the Operations Manager and key clients, providing essential administrative support to ensure the effective scheduling and coordination of planned maintenance, reactive works, and repairs.
Key Responsibilities
- Plan and coordinate Planned Preventative Maintenance (PPM), reactive works, and repair jobs.
- Generate and manage purchase orders for materials and services.
- Prepare quotations and estimates as required.
- Order and track necessary materials to support service operations.
- Process billing and invoices for clients promptly and accurately.
- Update internal CRM and client systems to maintain accurate records of ongoing jobs and schedules.
- Participate in an on‑call rota (one in every three weeks), managing after‑hours breakdowns and dispatching engineers for urgent needs.
Experience & Skills Required
- Strong customer service and administrative skills.
- Experience in planning or helpdesk roles is desirable.
- Knowledge of Scottish geography for efficient job scheduling and planning.
- Excellent telephone manner and attention to detail.
- Proficiency in the Microsoft Office Suite, especially Excel, with skills in filtering and highlighting data for client reporting.
- Able to work independently and effectively communicate with stakeholders at all levels.
- Enjoys working as part of a proactive team, focused on delivering positive, client‑centred service.
Benefits Package
- Salary: £27227 per annum
- Hours: Monday–Thursday, 8:30 am–5 pm; Friday, 8:30 am–4 pm
- On‑call Rota: 1 in 3 weeks, with an additional £200 per on‑call week / £3466 annually
- Attendance Bonus: £250 per quarter / £1000 per year
- Holidays: 25 days of annual leave plus 8 statutory holidays
- Company pension scheme
Service Administrator in Glasgow employer: Fossepark
Murray Recruitment is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in the vibrant city of Glasgow, the company provides a competitive salary, generous holiday allowance, and a comprehensive benefits package, including an attendance bonus and a pension scheme, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fossepark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fossepark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fossepark:Your cover letter is your chance to shine! Tell us why you want to work at Fossepark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fossepark!
How to prepare for a job interview at Fossepark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
