At a Glance
- Tasks: Deliver exceptional service and training to clients in the Edinburgh and Glasgow areas.
- Company: Join Diversey, a leader in cleaning and hygiene technologies.
- Benefits: Competitive salary, company car, and comprehensive benefits.
- Other info: Flexible work environment with opportunities for professional growth.
- Why this job: Make a real impact while building strong relationships with clients.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 40500 - 49500 £ per year.
At Diversey – Solenis, we are pioneers and facilitators for our clients across a wide range of global industries. With revolutionary cleaning and hygiene technologies—including floor care machines, cleaning tools, utensils, and specialty chemicals for the Food & Beverage industry, we empower our partners to maintain the highest standards of hygiene and safety.
The Opportunity
Are you a proactive problem-solver with a passion for building strong relationships and delivering exceptional service? We are looking for a Field Service Representative to join our dynamic team. In this pivotal role, you will support our customers in the Glasgow & Edinburgh and surrounding regions, ensuring the effective use of our industry-leading chemicals and equipment through expert training and on-site support.
What You’ll Be Doing
- Service Excellence
- Provide exceptional service to key strategic and national accounts.
- Follow tailored service plans to ensure customer satisfaction.
- Hands-On Responsibilities
- Deliver comprehensive training sessions to client teams.
- Conduct on-site audits to assess performance and adherence.
- Monitor product effectiveness and suggest improvements.
- Minimise downtime using remote diagnostics and tools.
- Collaboration & Customer Engagement
- Work closely with National and Internal Account Teams to align on service objectives.
- Identify opportunities for upselling and cross-selling; share insights with sales teams.
- Maintain detailed records and reporting using Salesforce for clear communication.
What We’re Looking For
- Core Competencies
- Excellent communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Proactive mindset and a commitment to continuous improvement.
- Confidence to work both independently and as part of a team.
- Skills & Experience
- Proven track record in customer service or a field-based service role.
- Technical proficiency and IT literacy, particularly with Excel and Salesforce.
- Experience in the cleaning, hygiene, or related industries (preferred).
- A full UK driving license is required.
Why Join Us?
At Diversey, we invest in the whole person. Our culture is built on:
- Diversity & Inclusion
- Flexibility & Well-being
- Respect & Collaboration
- Safety & Security
We believe in providing a positive and safe working environment where every team member feels valued and supported. We prioritise:
- Long-term career development
- Employee engagement and satisfaction
- Work-life balance and flexibility
We recognise that not every candidate will meet every requirement. If your background differs from our ideal profile but you believe you could add value in this role, we encourage you to apply. We’re interested in what makes you.
What We Offer:
- Competitive salary and compensation package
- Comprehensive benefits
- Professional growth and development opportunities
- Inclusive, supportive workplace culture
Equal Opportunity Employer
Diversey is proud to be an Equal Opportunity Employer.
Benefits: Company car
Work Location: On the road
Field Service Representative employer: Fossepark
OCS is an excellent employer, offering a supportive work culture where every team member plays a vital role in maintaining clean and safe public spaces. With full on-site training provided, employees have ample opportunities for growth and development, making it a rewarding place to work in Swadlincote.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Representative
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Fossepark as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Fossepark and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Fossepark’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Representative
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Fossepark, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Fossepark, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Fossepark.
How to prepare for a job interview at Fossepark
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Fossepark offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Fossepark but also helps you get a feel for whether you’d thrive in that environment.
