At a Glance
- Tasks: Drive AI and Automation strategies to enhance business performance and develop innovative solutions.
- Company: Join QCS Staffing, a leader in talent solutions with a vibrant team culture.
- Benefits: Enjoy hybrid working, private healthcare, early finishes on Fridays, and career progression.
- Other info: Join a supportive team with endless social events and opportunities for personal growth.
- Why this job: Be at the forefront of AI innovation and make a real impact in a dynamic environment.
- Qualifications: Experience with Bullhorn, automation software, and CRM platforms is essential.
The predicted salary is between 30000 - 36000 £ per year.
We are looking for a proactive, knowledgeable, enthusiastic AI & Automation Exec/Lead to support in driving the AI and Automation strategy at QCS. This is an opportunity to develop your AI and Automation skills across the whole business.
The crucial purpose of this role is to take ownership of QCS’ automations and AI strategy to drive performance in line with business goals.
At QCS Staffing, we’ve been delivering expert talent solutions in five of the world’s fastest growing sectors, and sourcing candidates from all over the globe for over 33 years! With over 150 employees across our offices in the UK, US, and Europe, we are constantly on the hunt for eager individuals to join our team.
What we provide:
- An inclusive ‘one team’ ethos, with endless socials, charity events and celebrations!
- Fantastic career progression opportunities, award-winning training and development programs (we invest in YOU)
- Private Healthcare & Pension plan
- Early finish on a Friday
- Hybrid working
- Enhanced maternity and paternity pay
- Paid parking
What you’ll do:
- Review current AI & Automation strategies; recommend amendments and improvements
- Full ownership of Bullhorn, Bullhorn Automation and any new tools
- Own the AI strategy for QCS Staffing, ensuring we are utilising the right AI tools while maintaining security and data protection
- Identify opportunities to leverage AI and Automation across all channels
- Own all automations within the business
- Develop and build automations at key touch points
What you’ll need:
- Previous experience with Bullhorn and Bullhorn Automation is ideal
- Extensive experience in using Automation software
- High level knowledge and experience of using multiple AI platforms and tools
- Vast experience in using/ managing CRM platforms
- Excellent knowledge of AI prompts when utilising AI-powered chatbots (i.e. ChatGPT and Copilot)
Customer Relationship Management Specialist employer: Fossepark
OCS is an excellent employer, offering a supportive work culture where every team member plays a vital role in maintaining clean and safe public spaces. With full on-site training provided, employees have ample opportunities for growth and development, making it a rewarding place to work in Swadlincote.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fossepark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fossepark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Management Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fossepark:Your cover letter is your chance to shine! Tell us why you want to work at Fossepark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fossepark!
How to prepare for a job interview at Fossepark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
