Community Engagement Coordinator

To work alongside Braunstone residents, volunteers, businesses and partners to build strong relationships and co-design services that reflect community priorities in Braunstone. The role focuses on meaningful engagement, volunteer involvement, and partnership working, with a smaller element of project-based fundraising and communications support that helps amplify community voices and showcase impact. This role is rooted in a strengths-based, inclusive approach that values lived experience and community voice.

Main responsibilities and duties

• Community Engagement & Co-Design
  • Build and maintain trusted relationships with Braunstone residents, community groups, local businesses and grassroots organisations.
  • Facilitate conversations, workshops, and engagement activities to co-design services and projects to ensure community voices and lived experience meaningfully inform service development and delivery.
  • Act as a visible and approachable presence within the community.
  • Promote inclusive, accessible, and trauma-informed engagement practices.
  • Gather community feedback and insight to inform service improvement, contribute to monitoring, learning, and evaluation activities.
  • Reflect on practice and adapt approaches in response to community needs.
• Volunteer Engagement & Support
  • Recruit, induct, coordinate training and support volunteers, with a focus on local community involvement, including support to deliver b inspired services.
  • Acting as a key point of contact for volunteers, develop clear, meaningful volunteer roles aligned with community and organisational needs.
  • Foster a positive, inclusive volunteer culture that values contribution and wellbeing.
• Partnerships, Networking & Community Presence
  • Build and maintain relationships with local organisations, businesses, networks, and stakeholders, including representing the organisation at community meetings, events, and forums.
  • Strengthen local connections to improve service reach and impact by identifying opportunities for collaboration and shared learning.
• Communications & Community Storytelling
  • Support delivery of the organisation’s communications plans including engagement with digital platforms with a focus on community engagement and impact to strengthen community connection and awareness.
  • Create and source digital content (e.g. short written pieces, photos, videos, social media content) that showcases community-led work and lived experience, ensuring content is inclusive, ethical, and reflective of organisational values.
  • Work with colleagues to share stories that demonstrate learning, outcomes, and community voice.
• Project Support & Community-Led Fundraising
  • Support small-scale, project-specific fundraising activities that emerge from community-led initiatives, working alongside colleagues and community members to help shape funding ideas where needed.
  • Contribute information and insight to funding applications when relevant.
  • Build relationships with local supporters, businesses, and community partners.
• General Duties:
  • Attend and participate in team meetings, training and events that ensure the effective sharing of information and co‑ordination with the team’s activities.
  • Undertake administrative and maintenance duties that assist in the smooth running of the Neighbourhood Support Base.
  • Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice.
  • Work outside normal office hours and at weekends as and when required.

Person Specification

• Qualifications and Experience
  • Experience in community engagement, community development, or a similar role.
  • Experience recruiting, supporting, or working alongside volunteers.
  • Experience of working in the charitable/voluntary sector.
  • Some experience or understanding of community or project-based fundraising.
• Knowledge
  • Understanding of community‑led and co‑production approaches.
  • Commitment to dignity, inclusion, and empowerment.
  • Understands the needs of deprived communities and barriers and challenges facing individuals and service providers.
  • Knowledge of safeguarding procedures for both adult and child protection.
  • Health and safety processes in relation to community activity.
  • Experience supporting communications or digital engagement in a community or voluntary setting.
  • Knowledge of local communities and networks.
• Skills
  • Confidence creating or contributing to digital content or communication.
  • Ability to engage respectfully with people from diverse backgrounds and build positive relationships.
  • Excellent organisational skills and experience.
  • Excellent verbal and written communication skills.
  • Strong IT skills especially with Microsoft Office.
  • Problem‑solving skills and ability to adapt and act accordingly to situations.
  • Good time management skills to be able to support the needs of multiple people.
  • Ability to keep accurate records and a good understanding of the importance of data.
• Personal
  • An interest in helping other people, regardless of their circumstances.
  • Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need.
  • Trustworthy, reliable and able to keep matters confidential.
  • A high level of patience and emotional resilience.
  • Ability to contribute effectively to a small team.
  • Calm and professional.
• Other
  • Right to work in the UK.
  • Satisfactory DBS check.
  • Full and clean UK driving Licence.