At a Glance
- Tasks: Lead a dynamic service desk team and ensure top-notch customer support across multiple channels.
- Company: Join ParentPay Group, a forward-thinking company dedicated to excellent service.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a vibrant environment with a focus on achieving targets and improving performance.
- Why this job: Make a real difference in customer satisfaction while leading a passionate team.
- Qualifications: Proven experience in ITIL and ServiceNow, with strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Parent Pay Group is seeking a Service Desk Manager in Chelmsford for a hybrid role with 4 days in the office across Coventry and Chelmsford.
You will oversee end-to-end service desk performance, lead multi-layer leadership, and ensure quality customer support across channels.
The role focuses on achieving SLA/KPI targets, improving CSAT, and translating strategy into hands-on performance management for all staff.
Strong ITIL and Service Now experience is expected.
#J-18808-Ljbffr
Hybrid Service Desk Manager - Lead Omni-Channel Support in Chelmsford employer: Fossepark
OCS is an excellent employer, offering a supportive work culture where every team member plays a vital role in maintaining clean and safe public spaces. With full on-site training provided, employees have ample opportunities for growth and development, making it a rewarding place to work in Swadlincote.
