At a Glance
- Tasks: Support tenants in managing their homes and improving their wellbeing through tailored assistance.
- Company: Hafod, a community-focused organisation dedicated to making a difference.
- Benefits: Full-time role with opportunities for personal growth and community impact.
- Other info: Dynamic role covering Cardiff, Newport, and Torfaen with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while building independence and community connections.
- Qualifications: Experience in social housing or support work, strong communication skills, and a compassionate approach.
The predicted salary is between 25000 - 30000 £ per year.
Make a difference every day as a Tenancy Support Coach at Hafod. In this rewarding and community-focused role, you’ll support tenants to sustain their tenancies, build independence, and improve their wellbeing. Working across communities and visiting people in their homes, you’ll provide proactive, person-centred support, helping individuals overcome challenges and prevent tenancy breakdown or homelessness. You will also be identifying ways to gather tenants' views to enable them to be involved in decision-making within their local community.
This is a 12 month Fixed Term Contract full time job opportunity covering Cardiff, Newport and Torfaen region. Please note: We’re unable to offer visa sponsorship for this role. This role involves travelling independently across our sites and services as part of day-to-day duties. You may have access to a company vehicle, but for most roles you’ll need to use your own vehicle. Because of this, you’ll need to hold a full, valid driving licence and have access to a vehicle. If you use your own vehicle for work, you’ll also need appropriate insurance (for example business use). If you’re unsure whether you can meet these requirements, please get in touch before applying and we’ll be happy to help.
What you’ll be doing:
- Provide tailored housing-related support to help tenants manage their homes, finances and responsibilities.
- Build positive, trusting relationships through home visits, regular check‑ins and ongoing engagement.
- Identify risks early and deliver timely interventions to prevent tenancy breakdown and crisis situations.
- Develop and review person‑centred action and risk plans, ensuring progress is tracked and recorded.
- Work collaboratively with internal teams and external partners (e.g. social services, mental health teams) to provide holistic support.
- Organise activities to promote wellbeing, community connection, and independent living.
- Champion tenant empowerment and help people feel safe, confident, and connected.
What you’ll bring:
- Experience or understanding of social housing, support work or a related field.
- Strong communication and relationship-building skills, with the ability to support people from diverse backgrounds.
- A compassionate, resilient and person-centred approach, with a genuine desire to help others succeed.
- Ability to manage a varied workload, solve problems and have constructive, sometimes challenging conversations.
- Aware of safeguarding and a commitment to supporting vulnerable individuals safely and effectively.
Tenancy Support Coach in Cardiff employer: Fossepark
Hafod is an exceptional employer dedicated to making a positive impact in the community, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. As a Tenancy Support Coach in Cardiff, you will have the opportunity to engage directly with tenants, fostering independence and resilience while benefiting from ongoing training and professional growth. With a focus on collaboration and empowerment, Hafod provides a meaningful work environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Coach in Cardiff
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Fossepark.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Fossepark!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Fossepark, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Fossepark or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Support Coach in Cardiff
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Fossepark:Before hitting send, make sure to tailor your application specifically to Fossepark! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Fossepark
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
