At a Glance
- Tasks: Lead operational teams to deliver exceptional service and drive continuous improvement.
- Company: Join Gridserve Ltd, a forward-thinking company focused on customer satisfaction.
- Benefits: Competitive salary, company pension, and opportunities for professional growth.
- Other info: Work in a supportive environment with a focus on innovation and excellence.
- Why this job: Make a real impact by enhancing customer experiences and leading dynamic teams.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 41000 - 50000 £ per year.
Operations Manager Jobs in Calne at Gridserve Ltd
Role Summary
Gridserve is seeking an experienced, customer-focused Operations Manager to act as the bridge between the Directors and the operational delivery teams.
The successful candidate will ensure the business consistently delivers an outstanding service to customers while driving operational excellence, developing the team, and continually improving processes.
The role sits directly beneath the founding Directors and provides day‑to‑day leadership for the Service Desk and Projects teams.
Job Description
The Operations Manager will take ownership of the day‑to‑day running of service delivery and operational performance.
They will build trusted relationships with customers, support and develop internal team leaders, monitor performance against agreed targets, and identify opportunities to improve efficiency, quality and customer satisfaction.
They will work closely with the Directors to implement business strategy while ensuring the operational teams deliver consistently high standards.
Key Responsibilities
- Provide day‑to‑day operational leadership across the Service Desk and Projects teams.
- Line manage and support team leaders, ensuring clear priorities and accountability.
- Act as the primary operational contact for key customers and maintain strong relationships.
- Lead customer service reviews, operational meetings and account discussions where required.
- Own customer escalations and ensure timely, professional resolution.
- Monitor SLA and KPI performance, identifying trends and implementing improvements.
- Drive continual service improvement through refinement of processes and procedures.
- Work with technical leads to improve efficiency, consistency and service quality.
- Produce regular operational reports and management information for the Directors.
- Assist with resource planning, workload balancing and capacity management.
- Support recruitment, onboarding, coaching and performance management of staff.
- Work alongside the Directors on operational planning and implementation of strategic initiatives.
- Promote a culture of accountability, professionalism and exceptional customer service.
Essential Experience & Skills
- Demonstrable experience leading operational or service delivery teams within an IT Managed Service Provider (MSP) or similar technology environment.
- Excellent customer relationship and stakeholder management skills.
- Strong people management, coaching and leadership ability.
- Commercial awareness with the ability to balance customer satisfaction and business objectives.
- Experience working with IT Service Management (ITSM) tools and SLA-driven environments.
- Excellent communication, organisational and problem‑solving skills.
- Ability to remain calm and decisive under pressure.
Desirable Experience
- Experience in education IT services or public sector customers.
- Project management experience.
- Knowledge of Microsoft 365, Azure and modern managed service practices.
- Experience driving operational change and continuous improvement programmes.
Benefits
- Company pension
- Work Location: In person
Title
Operations Manager
Company
Gridserve Ltd
Location
- Calne
- #J-18808-Ljbffr
Operations Manager in Calne employer: Fossepark
OCS is an excellent employer, offering a supportive work culture where every team member plays a vital role in maintaining clean and safe public spaces. With full on-site training provided, employees have ample opportunities for growth and development, making it a rewarding place to work in Swadlincote.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Calne
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at Fossepark!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Fossepark or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Fossepark who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at Fossepark!
We think you need these skills to ace Operations Manager in Calne
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Fossepark. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Fossepark
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Fossepark. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
