At a Glance
- Tasks: Lead a dynamic service desk team and enhance customer support across multiple channels.
- Company: Join ParentPay Group, a forward-thinking company in the education sector.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a vibrant environment with a focus on achieving targets and improving performance.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Proven experience in ITIL and ServiceNow, with strong leadership abilities.
The predicted salary is between 31500 - 38500 £ per year.
Parent Pay Group is seeking a Service Desk Manager in Chelmsford for a hybrid role with 4 days in the office across Coventry and Chelmsford.
You will oversee end-to-end service desk performance, lead multi-layer leadership, and ensure quality customer support across channels.
The role focuses on achieving SLA/KPI targets, improving CSAT, and translating strategy into hands-on performance management for all staff.
Strong ITIL and Service Now experience is expected.
#J-18808-Ljbffr
Hybrid Service Desk Manager - Lead Omni-Channel Support in Chelmsford employer: Fossepark
At Webber Independent School, we pride ourselves on being more than just an educational institution; we are a nurturing family dedicated to inspiring young minds. As a Nursery Room Leader, you will enjoy a competitive salary, generous benefits including free hot lunches and ongoing professional development, all within a warm and supportive community. Join us in Milton Keynes and make a lasting impact on the lives of children as they embark on their lifelong learning journey.
