At a Glance
- Tasks: Manage client accounts, solve technical problems, and drive onboarding success from day one.
- Company: Join Fospha, a fast-growing marketing analytics platform trusted by top brands.
- Benefits: Enjoy a competitive salary, flexible benefits, and 25 days holiday plus your birthday off!
- Other info: Experience a dynamic work environment with opportunities for growth and development.
- Why this job: Make an immediate impact while learning about data, technology, and client strategy.
- Qualifications: STEM or Economics graduate with a passion for problem-solving and communication skills.
The predicted salary is between 34000 - 34000 £ per year.
Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology? Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills? Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow? If so, we’d love to hear from you!
About us
Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter. Trusted by leading brands across three continents, including Huel, Oh Polly, and Represent, Fospha manages $4 billion in annual ad spend. We're scaling fast across London, Mumbai, and Austin – and we're now looking for Customer Success Coordinators to join our Customer Success team to support the growth of the business from all things client facing. Ready to make your mark? Let’s go!
Graduate Technical Account Manager
Kick-start your career at the intersection of data, technology, and client strategy. Fospha is a marketing analytics platform trusted by ambitious ecommerce and retail brands to understand what's really driving their growth. As a Graduate Technical Account Manager, you'll sit right at the centre of that mission — part data analyst, part product expert, part trusted advisor — helping our clients get the most out of their Fospha setup from day one. This isn't a graduate scheme where you shadow for a year before doing real work. From week one, you'll be learning to query live data, solve genuine technical problems, and build relationships with client stakeholders. Within your first year, you'll become a genuine expert in how modern attribution and analytics products are built and configured.
What you'll actually be doing:
- Owning a portfolio of accounts from the moment they sign through to go-live, acting as a key point of contact alongside our Strategic Account Managers.
- Driving onboarding speed and quality — you'll be the person making sure clients get value fast, and get it right.
- Managing post-go-live implementation requests for our enterprise and growth clients, configuring changes to their live systems.
- Querying our database - learning SQL to query Client’s data and solve problems (no previous experience required!).
- Getting hands-on with the product — assessing, configuring, and troubleshooting client account setups using your growing technical knowledge.
- Spotting risk early — flagging anything that could threaten adoption or renewal before it becomes a problem.
- Building real relationships — you'll be on client calls regularly, and confident, clear communication will become second nature.
- Working cross-functionally — partnering with Account Management, Partnerships, Marketing Science and Product and your wider team to keep everyone aligned on onboarding progress.
- Using AI to work smarter — we actively want you experimenting with our Gen AI tools to find better, faster ways of working.
What we're looking for:
- We hire for potential, not just experience. You'll thrive here if you're:
- Curious and proactive — you ask 'why' and go find the answer.
- A STEM or Economics graduate (or equivalent analytical background).
- Motivated by solving problems methodically, not just ticking boxes.
- A confident communicator, both written and verbal.
- Interest in learning SQL.
- Someone who builds trust easily, with clients and colleagues alike.
- Comfortable in the detail — Excel-proficient and not afraid of data.
- Organised enough to juggle multiple client priorities without dropping the ball.
- Genuinely excited about where AI and emerging tech are taking this industry.
Our Values and Principles:
- You will be able to demonstrate examples of our core principles:
- Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard.
- Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact.
- Grow: We are proactive, curious and unafraid of failure.
- Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems.
- Candour with caring: We deliver candid feedback with kindness and receive it with gratitude.
Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!
What we can offer you:
- Salary: £34k + discretionary 10% bonus.
- Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC.
- Be exposed to the right mix of challenges and learning and development opportunities.
- Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc.
- 25 days of paid holiday + your birthday off! One day extra after 3 years!
- Free snacks in the office!
- Quarterly team socials.
The Process:
- 20-minute screening call with a member of the Talent Team.
- In-Person Assessment Centre at our office White City, London.
- 1x final interview with SLT in Fospha.
Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role! Please note, we are experiencing a high volume of applications so please bear with us and we will ensure to get back to every application! All CVs and Cover Letters must be submitted as PDF files. For any questions, please reach out to us at careers@fospha.com. We look forward to receiving your application!
Technical Account Manager - Graduate Scheme employer: Fospha
Fospha is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. As a Graduate Customer Success Coordinator, you will benefit from comprehensive training and mentorship opportunities, empowering you to grow your career while making a meaningful impact on client success. With a focus on data-driven growth, you'll be part of a collaborative team that values innovation and encourages proactive contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager - Graduate Scheme
✨Get in on the Data Science Meetups
Data science is all about community! Join local meetups or workshops related to data science and analytics. It's a fab way to network with industry professionals, learn about the latest trends, and maybe even snag a lead on an upcoming opportunity at companies like Fospha.
✨Show Off Your Projects
As a trainee, showcasing your skills is key. Start a GitHub repository with your projects or analytics problems you've solved. Share them on platforms like Kaggle, and make sure to link them on your LinkedIn. Potential employers, including Fospha, love seeing hands-on experience!
✨Connect with Alumni
Tap into your university's alumni network! Reach out to past graduates who are working in data science roles and see if they'd be willing to chat. They often have great insights into internship openings and can even refer you internally, increasing your chances with companies like Fospha.
✨Find Internships through Portals and Workshops
Keep an eye out for career fairs and workshops specifically targeting data science roles. Many companies, including Fospha, often scout for trainee talent at these events. Plus, applying directly through job portals and company websites can give you an edge!
We think you need these skills to ace Technical Account Manager - Graduate Scheme
Some tips for your application 🫡
Show Off Your Data Skills:Make sure to highlight your data-related skills clearly in your CV. If you've worked on any projects using Python or R, be sure to mention them. Also, if you've dabbled in machine learning, include that too—employers love a hands-on learner!
Include Relevant Projects:Since this is a trainee position, listing your university projects or any personal data science projects can really impress. Attach a GitHub link if possible, so Fospha can see your code and your thought process. Practical experience, even if it's academic, can set you apart!
Personalise Your Cover Letter:Use your cover letter to show how passionate you are about data science. Describe why you're excited about the opportunity at Fospha and how the role aligns with your career goals in this dynamic field. We want to see your enthusiasm and potential to grow.
Tailor Your CV for Trainees:Since you’re applying for a trainee position, focus on academic achievements and any relevant coursework in your CV. Don’t sweat the lack of professional experience—your ability to learn and adapt is what counts. Also, make sure to align your CV format with data science norms; keep it clear and concise!
How to prepare for a job interview at Fospha
✨Show Off Your Data Skills
Make sure you're ready to chat about the tools we use in data science, like Python, R, or SQL. Brush up on key concepts like data cleaning, analysis, and visualisation — interviewers often delve into these areas to see how you think and approach problems.
✨Prepare for Practical Assessments
Don't be surprised if you're given a case study or data set to analyse during the interview. We should be prepared to demonstrate how we interpret and present data findings — it's a chance to show off our analytical thinking in real time!
✨Highlight Your Passion for Learning
As a trainee, it’s all about showing your enthusiasm for data science! Share any personal projects, online courses, or relevant experiences. This tells Fospha that we’re eager to grow and develop our skills in this exciting field.
✨Ask Insightful Questions
Use this opportunity to find out more about the team’s projects and tools. Questions like ‘What data challenges are you currently facing?’ can demonstrate our interest while also helping us understand how we might fit into Fospha’s culture and workflow.
