At a Glance
- Tasks: Join our Graduate Programme in Customer Success and make an immediate impact.
- Company: Fospha, a high-growth tech company revolutionising marketing measurement.
- Benefits: Competitive salary, flexible benefits, 25 days holiday, and free snacks!
- Other info: Dynamic training programme with exposure to all departments and senior leadership.
- Why this job: Gain hands-on experience and work with top brands while developing valuable skills.
- Qualifications: Recent graduates or soon-to-be graduates with a passion for customer success.
The predicted salary is between 20400 - 40800 £ per year.
Are you excited by the idea of joining a high-growth, data‑led business at the intersection of marketing, analytics, and technology? Do you want to learn how fast‑scaling tech businesses operate while developing valuable customer, data, and commercial skills? Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow? If so, we’d love to hear from you!
About Us
Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we've been pioneering privacy‑safe, full‑funnel marketing measurement, empowering all teams to make smarter decisions. Our platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitability—combining full‑funnel measurement, forecasting, and optimization. With Fospha, every team moves faster and grows smarter. Trusted by over 200 leading brands across three continents, including Huel, Oh Polly, and Represent, Fospha manages $2.5 billion in annual ad spend. We're scaling fast across London, Mumbai, and Austin —and we're on the lookout for ambitious grads and soon‑to‑be grads to jump in and help us build the world’s most powerful marketing measurement solution.
The Graduate Opportunity in our Centre of Excellence
The Centre of Excellence is Fospha’s early‑careers programme that develops ambitious, high‑performing talent through focused training, hands‑on experience and cross‑functional exposure. Starting in Customer Success, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on four key principles:
- Individual Responsibility from the Get Go: You will quickly be responsible for the success of your accounts, able to make an individual impact early in your career.
- Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C‑Level executives at the leading retail brands, getting exposure to how the top companies operate.
- Become a Client Facing Expert: You will be working directly with clients, often meeting them in person and developing your ability to create strong interpersonal relationships.
- Cross‑Functional Exposure: Customer Success offers unique opportunities to learn from and collaborate with every department in the business—many on a daily basis.
Comprehensive Training: In addition to the extensive on‑the‑job learning opportunities, you'll receive a broad and blended in‑person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research.
We are proactive, curious and unafraid of failure. We care about the customer, feel their pain and love building product that solves their biggest problems. We deliver candid feedback with kindness and receive it with gratitude. Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!
What We Can Offer You
- Salary: £34k + discretionary 10% bonus
- Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC.
- Be exposed to the right mix of challenges and learning and development opportunities.
- Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc.
- 25 days of paid holiday + your birthday off! One day extra after 3 years!
- Free snacks in the office!
- Quarterly team socials.
The Process
- 48hr take home data task
- 20‑minute screening call with a member of the Talent Team
- In‑Person Assessment Centre at our office White City, London
- 2x final interviews in person with SLT in Fospha
Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role! Please note, we are experiencing a high volume of applications so please bear with us and we will ensure to get back to every application! For any questions, please reach out to us at careers@fospha.com. We look forward to receiving your application!
Graduate Programme - Customer Success employer: Fospha
Fospha is an exceptional employer that offers a dynamic and supportive environment for graduates eager to make a meaningful impact in the tech industry. With a strong focus on individual responsibility, comprehensive training, and cross-functional exposure, employees are empowered to develop valuable skills while working alongside senior leadership at leading retail brands. Located in the vibrant White City, London, Fospha provides competitive benefits, including a generous salary, flexible perks, and a culture that prioritises collaboration and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Programme - Customer Success
✨Tip Number 1
Get to know Fospha inside out! Research our values, mission, and the tech we use. This will help you stand out in interviews and show us you're genuinely interested in being part of our team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for your interviews by practising common questions and scenarios related to Customer Success. Think about how you can demonstrate your problem-solving skills and customer-centric mindset.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows us that you’re keen on the role. Plus, it’s a great way to reiterate your interest!
We think you need these skills to ace Graduate Programme - Customer Success
Some tips for your application 🫡
Do Your Research:Before you start writing your application, take some time to really understand Fospha and what we do. Knowing our mission and values will help you tailor your application and show us why you're a perfect fit!
Show Your Passion:We love seeing candidates who are genuinely excited about the role and the company. Make sure to express your enthusiasm for the Graduate Programme in Customer Success and how it aligns with your career goals.
Be Yourself:While it's important to be professional, we also want to see your personality shine through. Don’t be afraid to let us know what makes you unique and how you can contribute to our team culture.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, please apply through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Fospha
✨Know Fospha Inside Out
Before your interview, dive deep into understanding Fospha's mission and values. Familiarise yourself with their measurement solutions and the brands they work with. This will not only show your enthusiasm but also help you articulate why you're a perfect fit for their Customer Success role.
✨Showcase Your Interpersonal Skills
Since this role involves working directly with clients, be prepared to demonstrate your ability to build strong relationships. Share examples from your past experiences where you've successfully engaged with others, whether in a team project or customer-facing role.
✨Prepare for Real-World Scenarios
Expect to tackle practical scenarios during your interviews. Think about how you would handle specific customer challenges or account management situations. Practising these responses can help you feel more confident and ready to impress the interviewers.
✨Ask Insightful Questions
At the end of your interview, have a few thoughtful questions ready. Inquire about the training programme, cross-functional exposure, or how success is measured in the Customer Success team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
