Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own customer accounts, ensuring their success and satisfaction with our product.
- Company: Join Fospha, a fast-growing tech company revolutionising marketing measurement.
- Benefits: Competitive salary, flexible benefits, 25 days holiday, and free snacks!
- Why this job: Make an immediate impact while learning from industry leaders in a dynamic environment.
- Qualifications: Curiosity, strong communication skills, and a passion for customer success.
- Other info: Opportunities for rapid career advancement and exposure to all business areas.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Get AI-powered advice on this job and more exclusive features.
Are you excited by the idea of joining a high-growth, data‑led business at the intersection of marketing, analytics, and technology?
Do you want to learn how fast‑scaling tech businesses operate while developing valuable customer, data, and commercial skills?
Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow?
If so, we’d love to hear from you!
About Us
Fospha is dedicated to building the world\’s most powerful measurement solution for online retail. For over 10 years, we\’ve been pioneering privacy‑safe, full‑funnel marketing measurement, empowering all teams to make smarter decisions.
Our platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitability—combining full‑funnel measurement, forecasting, and optimization. With Fospha, every team moves faster and grows smarter.
Trusted by over 200 leading brands across three continents, including Huel, Oh Polly, and Represent, Fospha manages $2.5 billion in annual ad spend.
We\’re scaling fast across London, Mumbai, and Austin—and we\’re on the lookout for ambitious grads and soon‑to‑be grads to jump in and help us build the world’s most powerful marketing measurement solution.
Ready to make your mark? Let’s go!
The Graduate Opportunity in our Centre of Excellence
The Centre of Excellence is Fospha’s early‑careers programme that develops ambitious, high‑performing talent through focused training, hands‑on experience and cross‑functional exposure.
Starting in Customer Success, you\’ll gain foundational experience while being prepared for future opportunities across the organisation.
The programme operates on four key principles:
- Individual Responsibility from the Get Go: You will quickly be responsible for the success of your accounts, able to make an individual impact early in your career
- Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C‑Level executives at the leading retail brands, getting exposure to how the top companies operate
- Become a Client Facing Expert: You will be working directly with clients, often meeting them in person and developing your ability to create strong interpersonal relationships
- Cross‑Functional Exposure: Customer Success offers unique opportunities to learn from and collaborate with every department in the business—many on a daily basis.
- Comprehensive Training: In addition to the extensive on‑the‑job learning opportunities, you\’ll receive a broad and blended in‑person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management.
- Career Development: High performers have clear opportunities to quickly advance their careers at Fospha—whether progressing within Customer Success toward strategic and/or management roles or moving into other departments that align with their skills and interests.
The Role
Joining the team as a Customer Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers.
Key responsibilities
- You will independently own a portfolio of accounts, being the main point of contact from the point of signature onwards
- You will be responsible for the customer health and product adoption with the ultimate goal of client retention
- You will be focused on delivering value for your customers, deeply understanding their goals and pains, and solving their issues effectively via your comprehensive knowledge of our product
- You will own and project manage the onboarding of your clients, hitting time to value targets
- You will bring clients through our adoption playbook, preparing high‑quality insights decks to input into the clients marketing strategy, and running use‑case focused training sessions to drive product adoption
- You will identify risks to adoption & renewal, and prepare mitigation plans to execute on to improve outcomes
- You will need to develop strong interpersonal relationships with your customers, be confident and effective on client calls, and take initiative in building relationships (e.g. in person meetings, gifts, pro‑active advice, attending events)
- You will need to be collaborative in working with our other departments, giving regular progress updates to your team, giving our product team insight into customer pains, and helping our partnership teams communicate with our strategically important partners
- In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub to increase our efficiency
What are we looking for?
We hire for potential – you don’t need a technical degree or marketing background. We’re looking for:
- Curious, proactive individuals who are keen to learn and grow
- Excellent verbal and written communication skills
- Strong relationship‑building ability, both internally and externally
- Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
- Organised and able to manage multiple priorities simultaneously
- Passionate about customer success and solving problems for customers
- Interest in emerging technologies and excited by the potential and opportunity AI brings
Our Values and Principles
You will be able to demonstrate examples of our core principles:
- Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
- Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
- Grow: We are proactive, curious and unafraid of failure
- Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
- Candour with caring: We deliver candid feedback with kindness and receive it with gratitude
Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!
What We Can Offer You
- Salary: ÂŁ34k + discretionary 10% bonus
- Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC.
- Be exposed to the right mix of challenges and learning and development opportunities
- Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc
- 25 days of paid holiday + your birthday off! One day extra after 3 years!
- Free snacks in the office!
- Quarterly team socials
The Process
- 48hr take home data task
- 20‑minute screening call with a member of the Talent Team
- In‑Person Assessment Centre at our office White City, London
- 2x final interviews in person with SLT in Fospha
Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!
Please note, we are experiencing a high volume of applications so please bear with us and we will ensure to get back to every application! For any questions, please reach out to us at careers@fospha.com. We look forward to receiving your application!
#J-18808-Ljbffr
Graduate Programme - Customer Success employer: Fospha
Contact Detail:
Fospha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Programme - Customer Success
✨Tip Number 1
Get to know Fospha inside out! Research their products, values, and recent news. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for those interviews! Practice common questions and think about how your skills align with the role. Use the STAR method to structure your answers and showcase your achievements.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation and reiterating your enthusiasm for the role. It’s a great way to keep you top of mind!
We think you need these skills to ace Graduate Programme - Customer Success
Some tips for your application 🫡
Do Your Research: Before you start writing your application, take some time to research Fospha. Understand our values, mission, and what we do. This will help you tailor your application and show us why you're a great fit!
Show Your Passion: We want to see your enthusiasm for customer success and the tech industry. Use your application to express why you're excited about this role and how you can contribute to our team. Let your personality shine through!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that highlight your skills and experiences without unnecessary fluff. Make it easy for us to see why you’re the one!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fospha
✨Know Your Stuff About Fospha
Before the interview, dive deep into understanding Fospha's mission and values. Familiarise yourself with their products and how they empower clients. This will not only show your enthusiasm but also help you articulate why you're a great fit for the Customer Success role.
✨Show Off Your People Skills
As a Customer Success Coordinator, building strong relationships is key. Prepare examples of how you've successfully interacted with clients or team members in the past. Highlight your communication skills and your ability to empathise with customer needs.
✨Be Ready to Discuss Data
Since the role involves interpreting data and creating insights, brush up on your analytical skills. Be prepared to discuss how you've used data in previous experiences, even if it's from academic projects. Show that you're comfortable with numbers and can translate them into actionable insights.
✨Demonstrate Your Curiosity
Fospha values proactive learners. During the interview, express your eagerness to grow and learn about emerging technologies, especially AI. Share any relevant experiences where you've taken the initiative to learn something new or solve a problem creatively.
