About the Role
As a Customer Onboarding Specialist based in London, you will be the vital champion for new enterprise clients adopting Fospe's platforms across the United Kingdom and Europe. You will manage customer kick-offs, orchestrate technical setup with client IT leads, and ensure rapid, delightful time-to-value.
Key Responsibilities
- Lead end-to-end customer onboarding engagements from contract signature through successful go-live.
- Conduct interactive training sessions and executive stakeholder walkthroughs.
- Coordinate with client IT teams to guide identity management (SSO), data migration, and API webhook setup.
- Identify integration bottlenecks early and collaborate with engineering to resolve technical roadblocks.
- Develop onboarding guides, self-service video walkthroughs, and deployment checklists to streamline time-to-value.
Requirements & Qualifications
- Bachelor's degree or equivalent practical experience in B2B client management.
- 2+ years in Customer Success, Implementation Consulting, or Technical Onboarding within a B2B SaaS company.
- Outstanding interpersonal, verbal, and written English communication skills.
- Working technical literacy regarding web applications, REST APIs, CSV/JSON data formats, and SSO.
- Strong organizational skills with the ability to manage multiple client implementations concurrently.
- Customer-first mindset with genuine empathy and patience when resolving client challenges.
Preferred Qualifications
- Experience with CRM platforms (HubSpot, Salesforce, Zendesk) and customer journey tracking.
- Experience in UK/European enterprise client environments.
- Familiarity with project management methodologies (Agile, Prince2).
Primary Technologies
Fospe Platform Admin, HubSpot, Notion, Loom, Postman (Basic), Slack, Jira
What We Offer
- Competitive London salary with performance bonus structure
- Hybrid working model with central London office access
- Comprehensive private medical and dental insurance
- Generous pension contribution and annual holiday allowance
- Commuter travel allowance and continuous professional development budget
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Customer Onboarding Specialist employer: Fospe UK Ltd
Fospe UK Ltd is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. As an Enterprise Onboarding Specialist in London, you will benefit from a hybrid working model, comprehensive training resources, and the opportunity to make a significant impact on client success across Europe, all while being part of a supportive team dedicated to achieving measurable outcomes.
