At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service.
- Company: Join Fossil, a brand that values teamwork and innovation.
- Benefits: Enjoy employee discounts, health plans, and a supportive work environment.
- Other info: Great opportunities for personal growth in a vibrant workplace.
- Why this job: Make a real impact by inspiring your team and enhancing guest experiences.
- Qualifications: Retail leadership experience and a passion for customer service.
The predicted salary is between 35000 - 40000 £ per year.
As a Store Manager, you lead with energy, vision, and passion.
You inspire your team to deliver a superior service and strong sales results whilst embodying the Company's core values.
Through strategic recruiting, continuous coaching, and focused development of your employees, you create a positive, high-performing team culture.
You analyse business figures, identify optimisation opportunities, and implement the right actions together with your team.
You take responsibility for store performance, lead by example, and live our values - because at Fossil, it's Greater Together.
- Your responsibilities
- Within your capacity as Store Manager, operate with an 'owner' mentality
- Lead, motivate and inspire the team to achieve store success
- Drive sales through individual targets and KPIs
- Recruit, onboard, and develop top talent
- Coach lifestyle selling techniques to connect with guests and drive multiple-category sales and consumer loyalty
- Embody and promote the brand aesthetic and culture, ensuring a superior guest experience.
- Analyse KPIs and business drivers to derive strategic plans
- Ensure store standards and Company policy and procedures are upheld
- Provide training on product, promotions, initiatives and selling skills
- Act in the capacity of chair for employee meetings i. e touchbases, welfare, misconduct
- Liaise with centre management as required, ie job boards, private sale, promotions
- Build a positive, inclusive, and service-oriented work environment
- Collaborate closely with Area Management and internal stakeholders
- Be the point of contact for external stakeholders/contractors
Who you are
- Several years of leadership experience in retail, ideally in fashion/lifestyle
- Entrepreneurial mindset and results orientation
- Passion for team leadership, development, and customer service
- Inclusive, communicative, and solution-oriented leadership style
- Independent, committed, and adaptable
- Strong organisational skills and ability to set priorities
- Confident in all aspects of store management/leadership
What we offer
- The opportunity to continuously develop yourself
- Employee discounts on our products
- Health Cash Plan
- An inclusive, collaborative, and values-driven workplace
- Holiday and time-off benefits
- Pension Scheme
- Commission Scheme
- Employee Assistance Programme
- Life Assurance
- #J-18808-Ljbffr
Store Manager (c. £40,000 PA) in London employer: FOSIL
At Fossil, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that empowers our Store Managers to lead with passion and purpose. With a strong focus on employee development, you will have access to continuous training and growth opportunities, alongside competitive benefits such as employee discounts, a health cash plan, and a supportive pension scheme. Join us in creating a positive team environment where your leadership can shine and contribute to our collective success, because at Fossil, it's Greater Together.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager (c. £40,000 PA) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like FOSIL, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like FOSIL!
We think you need these skills to ace Store Manager (c. £40,000 PA) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at FOSIL, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at FOSIL and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show FOSIL that you’re ready to jump in and contribute right away!
How to prepare for a job interview at FOSIL
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
