At a Glance
- Tasks: Create amazing shopping experiences and build relationships with guests.
- Company: Join Fossil, a fashion-forward brand that values teamwork and creativity.
- Benefits: Enjoy employee discounts, holiday benefits, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a collaborative setting.
- Why this job: Be the face of Fossil and lead a passionate team in a vibrant atmosphere.
- Qualifications: Passion for fashion, strong communication skills, and a drive to meet sales targets.
The predicted salary is between 20000 - 25000 £ per year.
As a Keyholder, you are the face of Fossil – focused, committed and passionate about creating a superior shopping experience whilst embodying the Company's core values. You welcome our guests confidently and have the skill to build trusting relationships by sharing your product knowledge, actively listening and asking lifestyle questions to understand our guests' needs. You take ownership of your daily tasks and are self‑driven to meet your individual sales and KPI targets. Additionally, there is the responsibility to open and close the store as and when there is no management on shift. Together with the team, you help create a positive store atmosphere and contribute to achieving our goals – because at Fossil, it’s Greater Together.
Your responsibilities:
- Approach and engage our guests in a friendly and proactive manner
- Promote guest loyalty by providing a superior selling experience
- Provide recommendations by utilising product knowledge and storytelling
- Take ownership of individual targets and KPIs
- Adaptable and effective one‑on‑one selling skills
- Support product presentation and visual merchandising
- Contribute to the store's success and a positive team spirit
Additional Keyholder Responsibilities:
- Safely retain a set of store keys so that the store can be opened or closed in the absence of any management on shift
- During times where no management is present on shift, the Keyholder will be responsible for: completing opening and/or closing store routines, filling out daily planners, analysing reports, giving direction and support to the team and ensuring health and safety standards are adhered to at all times
- This is a position of responsibility and therefore the Keyholder should support management and lead by example in all aspects of their role, demonstrating the Fossil core values and retail behaviours.
Who you are:
- A true team player with a hands‑on mentality
- Passionate about fashion, lifestyle, and people
- Friendly and service‑oriented attitude
- Effective communication skills
- Driven by sales targets and KPIs
- Flexible availability
- Open‑minded, eager to learn, and committed
What we offer:
- The opportunity to continuously develop yourself
- Employee discounts on our products
- An inclusive, collaborative, and values‑driven workplace
- Holiday and time‑off benefits
- Pension Scheme
- Commission Scheme
- Employee Assistance Programme
- Life Assurance
Keyholder: Fashion Retail Guest-Experience Leader in Livingston employer: FOSIL
Fossil is an exceptional employer that prioritises employee growth and development, offering a collaborative and inclusive work environment where team members are encouraged to thrive. As a Keyholder, you will enjoy competitive benefits such as employee discounts, a pension scheme, and a commission structure, all while being part of a passionate team dedicated to creating memorable shopping experiences. Located in a vibrant retail setting, Fossil fosters a culture of support and camaraderie, making it a rewarding place to build your career in fashion retail.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder: Fashion Retail Guest-Experience Leader in Livingston
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Fossil's values and mission. This way, you can show how your passion for fashion and people aligns perfectly with their vibe.
✨Tip Number 2
Practice your storytelling skills! When discussing your experiences, weave in stories that highlight your product knowledge and how you've created memorable guest experiences in the past.
✨Tip Number 3
Be ready to demonstrate your sales skills! Think of examples where you've met or exceeded targets. Show them you're not just about numbers but also about building relationships with guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Fossil team.
We think you need these skills to ace Keyholder: Fashion Retail Guest-Experience Leader in Livingston
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for fashion and lifestyle shine through! We want to see how passionate you are about creating a fantastic shopping experience for our guests.
Be Personable:Remember, you're applying for a role where building relationships is key. Use a friendly tone in your application and share examples of how you've engaged with customers in the past.
Highlight Your Skills:Make sure to showcase your effective communication skills and any experience you have with sales targets and KPIs. We’re looking for someone who can take ownership and drive results!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Fossil.
How to prepare for a job interview at FOSIL
✨Know Your Product Inside Out
As a Keyholder, you'll need to showcase your product knowledge. Before the interview, dive deep into Fossil's products and their unique features. Be ready to discuss how you would use storytelling to engage customers and promote guest loyalty.
✨Demonstrate Your People Skills
This role is all about creating a superior shopping experience. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you actively listened to guests' needs and built trusting relationships.
✨Show Your Sales Savvy
Since you're driven by sales targets and KPIs, come prepared with specific examples of how you've met or exceeded sales goals in previous roles. Highlight your adaptability in one-on-one selling situations and how you can contribute to the store's success.
✨Emphasise Team Spirit and Leadership
As a Keyholder, you'll be leading by example. Share experiences where you've supported your team or taken ownership of tasks. Discuss how you can contribute to a positive store atmosphere and uphold Fossil's core values, especially when management isn't present.
