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- Tasks: Provide first-line support for enterprise applications and manage incoming tickets.
- Company: Global technology company with a purpose-driven mission.
- Benefits: Fully remote role with flexible hours and competitive pay.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: 1-3 years of Service Desk experience and strong communication skills.
- Other info: Work in a 24/7 support model with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
A global technology company is looking for a Service Desk Specialist in the UK/Europe. This fully remote role involves providing first-line support for enterprise applications and managing incoming tickets.
The ideal candidate will have:
- 1-3 years of experience in a Service Desk environment
- Strong communication skills
- Ability to work flexible hours in a 24×7 support model
Join us and make an impact in a purpose-driven company.
Remote 24/7 Service Desk Specialist employer: Forwood Safety
Contact Detail:
Forwood Safety Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote 24/7 Service Desk Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for a Service Desk role. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Brush up on common Service Desk scenarios and be ready to showcase your problem-solving skills. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Remote 24/7 Service Desk Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Service Desk environment. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Forwood Safety
✨Know Your Tech
Brush up on your knowledge of enterprise applications and common issues that arise in a Service Desk environment. Be ready to discuss your experience with ticket management systems and how you've resolved technical problems in the past.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice explaining complex technical concepts in simple terms. Think of examples where you successfully communicated with non-technical users or handled difficult conversations.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work flexible hours. Highlight any previous experience working in a 24/7 support model and how you managed your time effectively during those shifts.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenging support tickets. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to think critically under pressure.
