At a Glance
- Tasks: Streamline UX research processes and improve team efficiency in a dynamic digital environment.
- Company: Join a leading UK digital organisation known for innovative, customer-focused products.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a collaborative team driving operational innovation and AI adoption.
- Why this job: Shape the future of digital products while enhancing research operations and collaboration.
- Qualifications: Experience in UX Research or Product Operations with strong organisational skills.
The predicted salary is between 45000 - 55000 £ per year.
UX Research Operations Specialist
Salary
£45,000 - £55,000
Location
Manchester
Working Pattern
Hybrid (3 days in the office, 2 days from home)
Domain
- UX Research, Digital Product, Research Operations, Fin Tech
- About the Business
We're partnered with a leading UK digital organisation that has built a reputation for delivering innovative, customer-focused digital products at scale.
Operating within a highly regulated environment, the business continues to invest heavily in its Product, Design and UX capabilities, placing user research at the heart of its decision-making.
As the UX function continues to mature, they're looking to appoint a
UX Research Operations Specialist to establish scalable research operations, improve team efficiency, and enable researchers to deliver high-quality insights that shape the future of their digital products.
About the Role
Rather than conducting research yourself, you'll focus on building the processes, governance, tooling and operational frameworks that allow researchers to work efficiently, consistently and compliantly.
You'll work closely with UX Researchers, Product, Design, Legal, Compliance and Data teams to streamline research delivery, improve collaboration and introduce scalable ways of working across the organisation.
This role is ideal for someone who enjoys solving operational challenges, implementing new processes and driving continuous improvement within a user-centred environment.
Key Responsibilities
- Research Operations & Workflow Improvement
- Analyse existing research processes and identify opportunities to improve efficiency and reduce operational friction.
- Design, implement and continuously improve scalable research operations frameworks.
- Support research planning, participant coordination, scheduling and operational readiness.
- Improve collaboration across UX, Product, Engineering, Legal, Compliance and wider business teams.
- Lead continuous improvement initiatives across research operations, governance and team processes.
- Support onboarding of new researchers through clear documentation, guidance and operational best practice.
- Research Tools & Operational Enablement
- Own and optimise the UX Research tooling ecosystem.
- Manage licences, user access and onboarding across research platforms.
- Support researchers with tooling, repository management and operational guidance.
- Evaluate and introduce new technologies, automation and AI tools that improve research efficiency and scalability.
- Stay informed on emerging UX Research Operations trends, tooling and best practice.
- Insight & Knowledge Management
- Maintain research repositories, documentation and collaboration platforms.
- Ensure templates, consent documentation, playbooks and governance materials remain accurate and accessible.
- Establish standards for repository structure, tagging, naming conventions and documentation.
- Improve visibility and accessibility of research findings across the organisation.
- Reduce duplication and improve consistency across research assets and operational documentation.
- Participant Operations & Governance
- Coordinate participant recruitment, scheduling and communications.
- Support participant databases and research panels.
- Ensure research activities align with GDPR, consent management and governance requirements.
- Partner with Legal, Compliance and Data Privacy teams to maintain operational standards.
- Support secure storage, retention and management of research data.
- Team Enablement & Collaboration
- Support the UX Research leadership team in improving operational effectiveness.
- Help establish scalable research standards and operational maturity.
- Facilitate research showcases, retrospectives, governance sessions and knowledge-sharing activities.
- Act as the operational connector between UX Research and cross-functional teams.
- Improve communication, transparency and visibility across research initiatives.
- Continuous Improvement
- Define and monitor operational metrics across the research function.
- Identify trends, bottlenecks and opportunities to improve delivery.
- Support reporting that enables the UX Research function to scale effectively.
- Drive adoption of operational best practice and AI-enabled workflows.
Skills & Experience
We're looking for someone with experience working within UX Research, Product Operations, Service Design or Digital Delivery who enjoys improving systems, processes and ways of working.
You'll ideally have experience with
- UX Research Operations or operational support within a digital product environment.
- Improving operational processes, workflows and governance.
- Research repositories and knowledge management platforms such as Dovetail, Confluence, Share Point, Airtable or similar.
- UX Research tools including User Testing, Maze, Qualtrics or equivalent.
- Participant recruitment, research governance and operational compliance.
- Working collaboratively with Product, Design, Engineering and business stakeholders.
- Excellent organisational, stakeholder management and communication skills.
- AI tooling, workflow automation and emerging technologies that improve operational efficiency.
- What's on Offer
- Salary of
£45,000 - £55,000 depending on experience.
- Hybrid working with 3 days per week in the Manchester office.
- Opportunity to play a key role in scaling an established UX Research function.
- Exposure to modern UX tooling, AI adoption and operational innovation.
- Collaborative environment with strong investment in Product, Design and User Experience.
- Excellent opportunity to shape research operations within a mature digital organisation.
- #J-18808-Ljbffr
UX Research Operations Specialist in Manchester employer: Forwardrole
Forwardrole is an exceptional employer that prioritises innovation and collaboration within the engineering consultancy space, particularly in the critical field of National Security. With a hybrid work model across vibrant locations like Gloucestershire, Manchester, and London, employees benefit from a supportive work culture that fosters professional growth and offers competitive salaries, bonuses, and comprehensive benefits. Joining Forwardrole means being part of a forward-thinking team dedicated to secure software delivery, where your contributions directly impact national safety and security.
StudySmarter Expert Advice🤫
We think this is how you could land UX Research Operations Specialist in Manchester
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Forwardrole for a UX Research Operations Specialist, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Forwardrole before they go live!
We think you need these skills to ace UX Research Operations Specialist in Manchester
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX Research Operations Specialist at Forwardrole, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Forwardrole does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Forwardrole. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Forwardrole.
How to prepare for a job interview at Forwardrole
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Forwardrole, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Forwardrole might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Forwardrole!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Forwardrole is looking for.
