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- Tasks: Coordinate customer service requests and manage waste collection schedules.
- Company: Join Forward Waste Management, a leader in innovative waste solutions for the manufacturing sector.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team making a real impact in waste management.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Full-time position with a Monday to Friday schedule.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Customer Services Administrator Location: Cardiff Hours: 42.5 hours per week, Monday Friday , 8:30am 5:00pm Reporting to : Customer Services Manager The Company: Forward Waste Management is a dynamic and focused company providing innovative and value-added waste management services, primarily focused towards the manufacturing sector. The role: Working as part of a team in a busy diverse role; co-ordinating customer service requests with our in-house transport and third-party hauliers. Duties: Liaising with customers on their waste collections, and co-ordinating this with our sub-contractors to ensure the customer needs are met within the service level agreement set. Communicating with customer …
Customer Services Administrator employer: Forward Waste Management
Contact Detail:
Forward Waste Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Familiarize yourself with the waste management industry, especially focusing on the manufacturing sector. Understanding the specific challenges and regulations in this field will help you stand out during discussions.
✨Tip Number 2
Highlight your communication skills, as this role involves liaising with customers and coordinating with subcontractors. Be prepared to share examples of how you've effectively managed customer relationships in the past.
✨Tip Number 3
Showcase your ability to work in a team and handle diverse tasks. This position requires collaboration with various stakeholders, so be ready to discuss your experience in team settings and multitasking.
✨Tip Number 4
Research Forward Waste Management's values and recent projects. Being knowledgeable about the company will demonstrate your genuine interest and help you align your answers with their mission during the interview.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Services Administrator position. Understand the key responsibilities and required skills, such as coordinating customer service requests and liaising with customers.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and waste management. Emphasize any previous roles where you coordinated logistics or managed customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the duties outlined in the job description, particularly in communication and coordination.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Forward Waste Management
✨Understand the Company
Before your interview, take some time to research Forward Waste Management. Understand their services, especially in the manufacturing sector, and be prepared to discuss how your skills can contribute to their mission.
✨Showcase Your Communication Skills
As a Customer Services Administrator, effective communication is key. Be ready to provide examples of how you've successfully liaised with customers or managed service requests in previous roles.
✨Demonstrate Teamwork
This role involves working closely with both internal teams and external hauliers. Prepare to discuss your experience in collaborative environments and how you handle challenges within a team setting.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to coordinate multiple tasks or resolve customer issues, and be ready to explain your thought process and outcomes.
