Job Title: Customer Account Manger
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Location: Field Based – Southwest and Midlands territory.
Hours: 42.5 hours per week, Monday – Friday, 8:30am – 5:00pm
Package: Competitive salary, Commission, Company car/Car Allowance
The Company: Forward Waste Management
Forward Waste Management is a well-established, dynamic company providing innovative and value-added waste management services, primarily focused towards the manufacturing sector.
We deliver distinct innovation and environmental improvement for our customers by applying the recognized waste hierarchy of minimization, reuse, recycling and eliminating waste to landfill. Long term benefits are achieved through our professional proficiency in industrial waste management, expert knowledge of waste handling and processing systems and broad connections within the environmental arena.
Enviroquip, operates a sizeable waste equipment rental fleet being supported by integral workshop facilities equipped for a wide range of welding and fabrication, refurbishment and repair services, including waste compaction machinery manufacture from its facility based at Barry.
Job Purpose:
To ensure the delivery of the highest level of customer service, from managing the successful roll out of new contracts and developing additional services for existing client accounts.
Principal accountabilities:
Account management
Coordinate and manage the smooth roll out of all new contracts
Building relationships by understanding and defining needs of existing customers
Conduct monthly/quarterly meetings with key account customers within a defined account management and development process
Winning value-added business from existing customers to and beyond targets by qualifying opportunities, then preparing and presenting compelling business cases
Ensure agreed service metrics and KPIs are delivered above client expectation
Provide accurate monthly client account reporting forecasting against established budgets & targets
Co-ordination
Develop strong internal department relationships to facilitate the optimum delivery, installation and commissioning of services, products and equipment
Monitor and control SLA agreements and evaluate KPI and contract progress
Assistance to the Compliance Team to ensure that all associated service providers are statutorily and contractually compliant.
Prepare management information for reporting to Board, including customer activities and other commercial development
Maintain and updating in-house system
Skills and experience:
Education and qualifications
Experienced Business to Business Account Management experience with a demonstrable track record of developing existing customer accounts. xwwtmva
Excellent written and spoken communication skills, being able to construct and present clear and compelling business cases
Previous waste management or similar environmental services background preferred
Experience, knowledge and understanding
Highly motivated team player with the drive to sell, achieve and exceed set targets, working with credibility and integrity at all times.
Be focused on exploring further opportunities at customer sites for shared benefit
Able to negotiate, win and conduct business at senior management and Board level, while able to converse comfortably at all levels
Maintain a structured approach to tasks within tight deadlines, remaining focused under pressure and with the flexibility to react and meet challenging goals and deadlines
Must have a “hands on” attitude, being organised with excellent diary and territory management skills
Be open to feedback and appraisal, keen to take ownership of actions and personal development
Possess excellent interpersonal skills, organised with essential experience in Microsoft IT packages
Hold a UK driving licence
Personal characteristics
A role model of collaborative working
Confident and articulate
High levels of commitment to the achievement of business objectives
Proven ability to challenge, influence and do things differently with positive business benefits
Proven ability to build and manage budgets effectively
Customer Account Manager - reside Gloucestershire or Bristol area in Newport employer: Forward Waste Management Ltd
As a Senior Transport Manager in Cardiff, you will join a dynamic team dedicated to sustainable waste and recycling solutions. Our company fosters a supportive work culture that prioritises employee well-being, offering generous benefits such as 25 days of holiday, a day off on your birthday, and a comprehensive pension plan. With ample opportunities for professional growth and development, we are committed to helping you thrive in your career while making a positive impact in the community.
Contact Details:
Forward Waste Management Ltd Recruitment Team
