Customer Account Manager - reside Gloucestershire or Bristol area in Newport, Wales

Job Title:
Customer Account Manger Location:
Field Based –
Southwest and Midlands territory. Hours:
42.5 hours per week, Monday – Friday, 8:30am – 5:00pm Package:
Competitive salary, Commission, Company car/Car Allowance The Company: Forward Waste Management Forward Waste Management is a well-established, dynamic company providing innovative and value-added waste management services, primarily focused towards the manufacturing sector. We deliver distinct innovation and environmental improvement for our customers by applying the recognized waste hierarchy of minimization, reuse, recycling and eliminating waste to landfill. Long term benefits are achieved through our professional proficiency in industrial waste management, expert knowledge of waste handling and processing systems and broad connections within the environmental arena. Enviroquip, operates a sizeable waste equipment rental fleet being supported by integral workshop facilities equipped for a wide range of welding and fabrication, refurbishment and repair services, including waste compaction machinery manufacture from its facility based at Barry. Job Purpose: To ensure the delivery of the highest level of customer service, from managing the successful roll out of new contracts and developing additional services for existing client accounts. Principal accountabilities: Account management Coordinate and manage the smooth roll out of all new contracts Building relationships by understanding and defining needs of existing customers Conduct monthly/quarterly meetings with key account customers within a defined account management and development process Winning value-added business from existing customers to and beyond targets by qualifying opportunities, then preparing and presenting compelling business cases Ensure agreed service metrics and KPIs are delivered above client expectation Provide accurate monthly client account reporting forecasting against established budgets & targets Co-ordination Develop strong internal department relationships to facilitate the optimum delivery, installation and commissioning of services, products and equipment Monitor and control SLA agreements and evaluate KPI and contract progress Assistance to the Compliance Team to ensure that all associated service providers are statutorily and contractually compliant. Prepare management information for reporting to Board
, including customer activities and other commercial development Maintain and updating in-house system Skills and experience: Education and qualifications Experienced Business to Business Account Management experience with a demonstrable track record of developing existing customer accounts. Excellent written and spoken communication skills, being able to construct and present clear and compelling business cases Previous waste management or similar environmental services background preferred Experience,
knowledge and understanding Highly motivated team player with the drive to sell, achieve and exceed set targets, working with credibility and integrity at all times. Be focused on exploring further opportunities at customer sites for shared benefit Able to negotiate, win and conduct business at senior management and Board level, while able to converse comfortably at all levels Maintain a structured approach to tasks within tight deadlines,
remaining focused under pressure and
with the flexibility to react and m
eet challenging goals and deadlines Must have a “hands on” attitude, being organised with excellent diary and territory management skills Be open to feedback and appraisal, keen to take ownership of actions and personal development Possess excellent interpersonal skills, organised with essential experience in Microsoft IT packages Hold a UK driving licence Personal characteristics A role model of collaborative working Confident and articulate High levels of commitment to the achievement of business objectives Proven ability to challenge, influence and do things differently with positive business benefits Proven ability to build and manage budgets effectively
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