At a Glance
- Tasks: Manage customer accounts and ensure top-notch service delivery.
- Company: Join Forward Waste Management, a leader in innovative waste solutions.
- Benefits: Competitive salary, commission, company car, and career growth opportunities.
- Other info: Dynamic role with a focus on teamwork and personal development.
- Why this job: Make a real impact in environmental services while building strong client relationships.
- Qualifications: Experience in account management and excellent communication skills required.
The predicted salary is between 33750 - 41250 £ per year.
Location: Field Based Southwest and Midlands territory.
Hours: 42.5 hours per week, Monday to Friday, 8:30am to 5:00pm.
Package: Competitive salary, Commission, Company car/Car Allowance.
The Company: Forward Waste Management is a well-established, dynamic company providing innovative and value-added waste management services, primarily focused towards the manufacturing sector. We deliver distinct innovation and environmental improvement for our customers by applying the recognised waste hierarchy of minimisation, reuse, recycling and eliminating waste to landfill.
Job Purpose: To ensure the delivery of the highest level of customer service, from managing the successful roll out of new contracts and developing additional services for existing client accounts.
Principal accountabilities:
- Account management
- Coordinate and manage the smooth roll out of all new contracts
- Building relationships by understanding and defining needs of existing customers
- Conduct monthly/quarterly meetings with key account customers within a defined account management and development process
- Winning value-added business from existing customers to and beyond targets by qualifying opportunities, then preparing and presenting compelling business cases
- Ensure agreed service metrics and KPIs are delivered above client expectation
- Provide accurate monthly client account reporting forecasting against established budgets & targets
- Co-ordination
- Develop strong internal department relationships to facilitate the optimum delivery, installation and commissioning of services, products and equipment
- Monitor and control SLA agreements and evaluate KPI and contract progress
- Assistance to the Compliance Team to ensure that all associated service providers are statutorily and contractually compliant.
- Prepare management information for reporting to Board, including customer activities and other commercial development
- Maintain and updating in-house system
Skills and experience:
- Experienced Business to Business Account Management experience with a demonstrable track record of developing existing customer accounts.
- Excellent written and spoken communication skills, being able to construct and present clear and compelling business cases
- Previous waste management or similar environmental services background preferred
- Highly motivated team player with the drive to sell, achieve and exceed set targets, working with credibility and integrity at all times.
- Be focused on exploring further opportunities at customer sites for shared benefit
- Able to negotiate, win and conduct business at senior management and Board level, while able to converse comfortably at all levels
- Maintain a structured approach to tasks within tight deadlines, remaining focused under pressure and with the flexibility to react and meet challenging goals and deadlines
- Must have a hands-on attitude, being organised with excellent diary and territory management skills
- Be open to feedback and appraisal, keen to take ownership of actions and personal development
- Possess excellent interpersonal skills, organised with essential experience in Microsoft IT packages
- Hold a UK driving licence
Personal characteristics:
- A role model of collaborative working
- Confident and articulate
- High levels of commitment to the achievement of business objectives
- Proven ability to challenge, influence and do things differently with positive business benefits
- Proven ability to build and manage budgets effectively
Customer Account Manager - reside Gloucestershire or Bristol area employer: Forward Waste Management Ltd
As a Senior Transport Manager in Cardiff, you will join a dynamic team dedicated to sustainable waste and recycling solutions. Our company fosters a supportive work culture that prioritises employee well-being, offering generous benefits such as 25 days of holiday, a day off on your birthday, and a comprehensive pension plan. With ample opportunities for professional growth and development, we are committed to helping you thrive in your career while making a positive impact in the community.
Contact Details:
Forward Waste Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager - reside Gloucestershire or Bristol area
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Forward Waste Management Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Forward Waste Management Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager - reside Gloucestershire or Bristol area
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Forward Waste Management Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Forward Waste Management Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Forward Waste Management Ltd!
How to prepare for a job interview at Forward Waste Management Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
