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- Tasks: Welcome and support visitors at HMP Millsike, ensuring a calm and respectful environment.
- Company: Join Forward Trust, a social enterprise dedicated to empowering change.
- Benefits: Enjoy flexible working, training opportunities, and generous annual leave.
- Why this job: Make a meaningful impact in the lives of prisoners and their families every day.
- Qualifications: Compassionate individuals with strong organisational and teamwork skills.
- Other info: Evening and weekend shifts required; great career development opportunities.
The predicted salary is between 19300 - 25200 £ per year.
Location: East Riding of Yorkshire
Salary: GBP22,932 per annum
Vacancy Type: Permanent
Advertising End Date: 19 Feb 2026
About The Role
Make a Meaningful Impact Every Day. Are you passionate about supporting families and individuals during challenging times? Do you thrive in a role that blends compassion, organisation, and teamwork? Forward Trust is seeking a dedicated Prison Visits Centre Reception Worker to join our dynamic Connections Team at HMP Millsike. This is a pivotal role in delivering our core Connections Services, which include:
- Connections Visits
- Family and Relationship Support
- Health, Wellbeing & Substance Misuse Services
As the first point of contact for visitors to the prison, you’ll help create a welcoming and respectful environment, easing the emotional stress of visits while ensuring security and operational efficiency.
Key Responsibilities
- Greet and register visitors, ensuring punctuality and accurate documentation
- Create a calm, supportive reception environment to reduce visitor anxiety
- Provide practical advice, emotional support, and signposting to relevant services
- Collaborate with Family & Relationship Practitioners and external agencies
- Maintain confidentiality and uphold security protocols
- Manage the Visits Helpline and respond to enquiries promptly
- Keep the reception area clean, organised, and stocked with resources
- Serve refreshments and assist with special visits or family events
Partnership & Collaboration
- Work closely with prison security staff to ensure safe and smooth visits
- Support multi-disciplinary team meetings and safeguarding discussions
- Liaise with external agencies to provide holistic support to visitors
Continuous Improvement & Safeguarding
- Collect visitor feedback to improve service delivery
- Monitor visitor flow and report operational issues
- Stay up-to-date through training and development
- Ensure all activities comply with safeguarding and security policies
Administration & Flexibility
- Maintain accurate visitor logs and incident reports
- Handle calls and enquiries related to visits
- Support a clean, welcoming reception space
- Flexibility required, including evenings and weekends
Why Join Us?
At Forward Trust, we believe in second chances and strong connections. You’ll be part of a team that makes a real difference in the lives of prisoners and their families offering support, dignity, and hope. This position will include evening and weekend working. This job is subject to enhanced DBS and Prison Vetting, a start date will not be confirmed until this has been completed.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important.
Joining us as an employee, we will offer you the following benefits:
- Flexible working
- Training and development opportunities
- Simply Health Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro rata'd for part time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Contributory Pension Scheme
- Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter
- Death in Service Payment (2x annual salary)
- Critical Illness Insurance (subject to qualifying criteria)
To Apply
If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Visits Receptionist employer: Forward Trust
Contact Detail:
Forward Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visits Receptionist
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Forward Trust. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to the role. Think about how your skills in compassion and organisation can shine through. We want to see your personality and passion!
✨Tip Number 3
Showcase your teamwork skills! Be ready to share examples of how you've collaborated with others in past roles. This is key for a position that involves working closely with various teams.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our mission at Forward Trust.
We think you need these skills to ace Visits Receptionist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting families and individuals shine through. We want to see how much you care about making a difference in challenging situations.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This reflects the organisational skills we value in a Visits Receptionist.
Highlight Teamwork: Emphasise your ability to work collaboratively with others. Mention any experiences where you've successfully worked as part of a team, as this role involves liaising with various practitioners and agencies.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful role at Forward Trust.
How to prepare for a job interview at Forward Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Visits Receptionist. Familiarise yourself with the key responsibilities, such as greeting visitors and providing emotional support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Compassion
Since this role involves supporting families during challenging times, be prepared to share examples of how you've demonstrated compassion and empathy in previous roles. Think about specific situations where you helped someone feel at ease or provided support in a stressful environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Practice responses to questions like, 'How would you manage a distressed visitor?' This will demonstrate your readiness to maintain a calm and supportive reception environment.
✨Highlight Teamwork and Collaboration
This role requires working closely with various teams and external agencies. Be ready to discuss your experience in collaborative settings. Share examples of how you've successfully worked with others to achieve common goals, especially in high-pressure situations.
