At a Glance
- Tasks: Lead a dynamic team to support individuals in securing stable accommodation.
- Company: Join The Forward Trust, a social enterprise making a real difference.
- Benefits: Flexible working, training opportunities, and generous annual leave.
- Other info: Be part of an ambitious organisation committed to employee wellbeing.
- Why this job: Make a positive impact on people's lives while developing your leadership skills.
- Qualifications: Experience with complex needs and strong team management skills.
Location: Home Based with Extensive Travel Across London, Kent & Surrey
Salary: £32,470 per annum
Vacancy Type: Permanent, Full Time
Closing Date: 11th June 2026
Are you passionate about housing, tenancy sustainment and supporting people with complex needs to secure stable accommodation? We’re looking for an experienced and motivated Team Leader to lead our growing Private Rented Sector Service (PRSS) across London, Kent and Surrey. This is an exciting opportunity to manage a dynamic team, build strong landlord partnerships and help shape a service that changes lives. You’ll lead the day-to-day delivery of the service, ensuring high-quality support and positive housing outcomes for clients with complex needs.
Key Responsibilities
- Lead and support a multi-disciplinary housing team
- Oversee referrals, assessments and accommodation placements
- Manage complex cases and provide operational cover when required
- Build strong relationships with landlords, local authorities and partner agencies
- Support tenancy sustainment and resettlement pathways
- Monitor KPIs, service performance and contractual compliance
- Drive service improvement and support future growth opportunities
- Ensure safeguarding, compliance and quality standards are consistently met
We’re looking for someone who can balance operational leadership with compassion, partnership working and a solutions-focused approach.
Essential Skills & Experience
- Experience supporting individuals with complex needs, including homelessness, offending behaviour, substance misuse or criminal justice backgrounds
- Strong knowledge of the private rented sector and tenancy sustainment
- Experience managing or supervising staff teams
- Ability to build effective partnerships across multiple agencies
- Understanding of welfare benefits, Universal Credit and housing affordability
- Strong organisational, communication and IT skills
- Ability to manage competing priorities and meet deadlines
Desirable
- CIH Level 4 qualification (or willingness to work towards this)
- Management qualification or working towards
- Experience managing services across multiple locations
If you’re ready to lead a service that makes a real difference and want to be part of an ambitious, growing organisation, we’d love to hear from you.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important.
Joining us as an employee, we will offer you the following benefits:
- Flexible working
- Training and development opportunities
- BHSF Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro rata'd for part time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
- Death in Service Payment (2x annual salary)
- Critical Illness Insurance (subject to qualifying criteria)
Please note that we may close this vacancy early if we receive a high volume of suitable applications.
To Apply
If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to their website to complete your application.
Team Leader PRSS - Private Renter Sector Service in London employer: Forward Trust
The Forward Trust is an exceptional employer dedicated to empowering individuals to overcome challenges and build productive lives. With a strong commitment to employee wellbeing, we offer flexible working arrangements, comprehensive training and development opportunities, and a range of benefits including generous annual leave and a contributory pension scheme. Join us in making a meaningful impact across London, Kent, and Surrey while being part of a compassionate and ambitious team that values partnership and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader PRSS - Private Renter Sector Service in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenancy sustainment and think of examples from your experience that align with their mission. This shows you're genuinely interested!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Team Leader role. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Team Leader PRSS - Private Renter Sector Service in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for housing and supporting individuals with complex needs shine through. We want to see how your experiences align with our mission at The Forward Trust.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in the private rented sector and managing teams. We love seeing how your skills can directly contribute to our service!
Be Specific:Use specific examples from your past roles to demonstrate your ability to manage complex cases and build partnerships. This helps us understand how you can lead our team effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Forward Trust
✨Know Your Stuff
Make sure you brush up on your knowledge of the private rented sector and tenancy sustainment. Familiarise yourself with current issues, policies, and best practices in housing support. This will not only show your passion but also demonstrate that you're ready to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed teams or complex cases. Highlight your ability to balance operational leadership with compassion and partnership working. This is key for the role, so be ready to discuss how you can inspire and support your team.
✨Build Relationships
Think about how you would approach building strong partnerships with landlords and local authorities. Be prepared to share strategies you've used in the past to foster collaboration and trust. This will show that you understand the importance of these relationships in achieving positive housing outcomes.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your ability to handle competing priorities and complex situations. Prepare to discuss specific challenges you've faced and how you resolved them. This will highlight your solutions-focused approach, which is crucial for driving service improvement.
