Administrator - HMP Wormwood Scrubs

Location: Shepherd’s Bush

Salary: £27,000 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 13th of July 2026

We’re looking for an organised, proactive Administrator to join our Substance Misuse Team (SMS) at HMP Wormwood Scrubs on a full-time basis, working 35 hours per week. This is a key role within a service delivering psychosocial interventions and accredited treatment programmes for people in prison affected by drug and alcohol misuse. You’ll play a central part in keeping the service running smoothly from managing data, records and reporting, to coordinating communications, supporting programme administration and helping the team meet key performance targets. If you’re highly organised, confident working with data and systems, and able to build strong working relationships across teams, we’d love to hear from you.

What you’ll be doing:

• Providing day-to-day administrative support to the Substance Misuse Team
• Maintaining accurate data, records and monitoring information across internal systems
• Supporting reporting, performance monitoring and monthly statistics
• Coordinating programme attendance, invite letters and participant records
• Taking minutes in meetings and supporting wider team communications
• Managing incoming calls, post, stationery and general office processes
• Liaising with prison departments, clinical partners and Head Office
• Helping ensure confidentiality, information governance and compliance standards are always upheld

What we’re looking for:

• Strong administration and organisational skills
• Excellent attention to detail, particularly when handling data and records
• Confidence using Microsoft Excel, Word and Outlook
• Experience working with databases and case management systems
• Strong communication skills and a professional, approachable manner
• Ability to manage competing priorities and work using your own initiative
• A team player who can build effective relationships across services and partner agencies

This role is based on site at HMP Wormwood Scrubs as part of a wider London regional administrative team supporting services across Heathrow IRC, HMP Brixton and HMP Wormwood Scrubs. There may be occasional travel to other sites where service needs require additional support. If you’re looking for a role where your administration skills can make a real difference to people’s lives, we’d love to hear from you.

All prison-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 5 months to complete. Any offer of employment will be conditional upon the successful completion of both checks. Please note if you have lived overseas within the last 5 years then checks may take longer.

About Us:

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important.

Joining us as an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• BHSF Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

To Apply:

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.