UX Research Manager in London

UX Research Manager - 12 month FTC Location: Manchester Salary: £65,000 - £75,000 Working pattern: Hybrid 2 days WFH About the Role We\'re hiring on behalf of a leading UK-based digital investment platform that\'s reshaping how customers engage with their financial future. With nearly £75 billion in assets under administration and a growing customer base, our client is scaling their UX capability and we\'re looking for a passionate UX Research Manager to lead the charge. In this high-impact leadership role, you\'ll manage and develop a team of UX researchers, working closely with design, product, and brand to shape inclusive, user-driven digital experiences. You\'ll champion accessibility, elevate research standards, and ensure insights directly inform design decisions across the product suite. What You\'ll Do Lead and mentor a team of UX researchers, fostering a culture of excellence, innovation, and continuous learning Embed user-centred research into every stage of the design and product development process Ensure consistency and quality in research practices across all products and services Drive inclusive design, conducting research with users of all abilities and ensuring accessibility standards (e.g. WCAG) are met Collaborate cross-functionally with product, design, tech, and brand teams to align on priorities and deliver impact Champion evidence-based decision-making, turning insights into actionable recommendations that shape the end-to-end user experience Explore and implement innovative research methods to keep the team ahead of the curve Facilitate research critique sessions and knowledge-sharing to drive best practice and team growth Own user journey analysis—identify pain points and improvement opportunities that influence product strategy and roadmap What We\'re Looking For Proven experience leading UX research teams in fast-paced digital environments Deep expertise in qualitative and quantitative methods—interviews, usability testing, surveys, journey mapping, personas, etc. Strong command of tools such as UserTesting, UserZoom, Hotjar, ContentSquare, or similar A collaborative approach and track record of working closely with product, design, dev, and brand teams Passion for accessibility and inclusive research—ideally with hands-on experience testing with users with disabilities Strategic thinking with the ability to translate insights into compelling narratives for stakeholders Clear, confident communicator who\'s not afraid to challenge the status quo or be challenged in return Experience embedding research into design systems and influencing design standards Personal Attributes Straight-talking and transparent Moves with speed—delivering faster and better Owns outcomes and drives accountability Passionate about doing what\'s right for the user Collaborative and open to new ideas and challenges Interested? This is an outstanding opportunity to shape the research function in a company that values design, innovation, and inclusion. If you\'re ready to make a meaningful impact and lead a talented team, we\'d love to hear from you. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency. TPBN1_UKTJ