Forward Role is seeking a CX Lead to help a growing multi-brand business understand how customers interact and where experiences can be improved. The role spans group level insights, with a broader remit than traditional CRO, covering both digital and offline touchpoints.
You'll talk to customers, map journeys, identify friction, and turn insights into experiments that boost conversion and customer satisfaction. Hybrid working with 3 days in York.
#J-18808-Ljbffr
CX Strategy & Insights Lead employer: Forward Role
As a Data Platform Architect with us, you'll be part of a dynamic and innovative team dedicated to shaping the future of our data architecture. We offer a collaborative work culture that values your expertise and encourages knowledge-sharing, ensuring you have the opportunity to grow and make a significant impact on a business-critical programme. Located in the South West, our hybrid working model provides flexibility while fostering strong team connections, making us an excellent employer for those seeking meaningful and rewarding employment.
