At a Glance
- Tasks: Lead a team of UX researchers to create user-driven digital experiences.
- Company: Join a leading UK digital investment platform with £75 billion in assets.
- Benefits: Enjoy a hybrid working pattern with 2 days WFH and competitive salary.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
- Why this job: Make a meaningful impact in a culture that values design, innovation, and inclusion.
- Qualifications: Experience in leading UX research teams and expertise in qualitative and quantitative methods required.
The predicted salary is between 52000 - 78000 £ per year.
UX Research Manager - 12 month FTC
Location: Manchester
Salary: £65,000 - £75,000
Working pattern: Hybrid, 2 days WFH
About the Role
We’re hiring on behalf of a leading UK-based digital investment platform that’s reshaping how customers engage with their financial future. With nearly £75 billion in assets under administration and a growing customer base, our client is scaling their UX capability and we’re looking for a passionate UX Research Manager to lead the charge.
In this high-impact leadership role, you’ll manage and develop a team of UX researchers, working closely with design, product, and brand to shape inclusive, user-driven digital experiences. You’ll champion accessibility, elevate research standards, and ensure insights directly inform design decisions across the product suite.
What You’ll Do
- Lead and mentor a team of UX researchers, fostering a culture of excellence, innovation, and continuous learning
- Embed user-centred research into every stage of the design and product development process
- Ensure consistency and quality in research practices across all products and services
- Drive inclusive design, conducting research with users of all abilities and ensuring accessibility standards (e.g. WCAG) are met
- Collaborate cross-functionally with product, design, tech, and brand teams to align on priorities and deliver impact
- Champion evidence-based decision-making, turning insights into actionable recommendations that shape the end-to-end user experience
- Explore and implement innovative research methods to keep the team ahead of the curve
- Facilitate research critique sessions and knowledge-sharing to drive best practice and team growth
- Own user journey analysis—identify pain points and improvement opportunities that influence product strategy and roadmap
What We’re Looking For
- Proven experience leading UX research teams in fast-paced digital environments
- Deep expertise in qualitative and quantitative methods—interviews, usability testing, surveys, journey mapping, personas, etc.
- Strong command of tools such as UserTesting, UserZoom, Hotjar, ContentSquare, or similar
- A collaborative approach and track record of working closely with product, design, dev, and brand teams
- Passion for accessibility and inclusive research—ideally with hands-on experience testing with users with disabilities
- Strategic thinking with the ability to translate insights into compelling narratives for stakeholders
- Clear, confident communicator who’s not afraid to challenge the status quo or be challenged in return
- Experience embedding research into design systems and influencing design standards
Personal Attributes
- Straight-talking and transparent
- Moves with speed—delivering faster and better
- Owns outcomes and drives accountability
- Passionate about doing what’s right for the user
- Collaborative and open to new ideas and challenges
Interested?
This is an outstanding opportunity to shape the research function in a company that values design, innovation, and inclusion. If you\'re ready to make a meaningful impact and lead a talented team, we\'d love to hear from you.
User Experience Manager in Warrington employer: Forward Role Recruitment
Join a leading UK-based digital investment platform in Manchester, where innovation and inclusivity are at the heart of our mission. As a User Experience Manager, you'll thrive in a hybrid work environment that promotes collaboration and personal growth, while enjoying competitive salary packages and the opportunity to shape user-driven digital experiences. Our culture fosters continuous learning and champions accessibility, making it an ideal place for passionate professionals eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land User Experience Manager in Warrington
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Forward Role Recruitment for a User Experience Manager, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Forward Role Recruitment before they go live!
We think you need these skills to ace User Experience Manager in Warrington
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like User Experience Manager at Forward Role Recruitment, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Forward Role Recruitment does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Forward Role Recruitment. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Forward Role Recruitment.
How to prepare for a job interview at Forward Role Recruitment
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Forward Role Recruitment, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Forward Role Recruitment might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Forward Role Recruitment!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Forward Role Recruitment is looking for.
