LMS Support Consultant

LMS Support Consultant– fully remote – up to £35K DOE

Have you got experience working with learning management systems?

Are you looking for a business that is growing and retaining their staff at a remarkable rate?

Looking for a company where you’ll be trusted to get your job done and get it right?

I’m working with an established SaaS business in the Learning & Development space, they’re looking for a customer-centric LMS Support Consultant to join their growing team.

This is a fully remote role that gives you loads of flexibility, the freedom to work independently, and the chance to be part of a friendly, supportive team—while helping clients get the most out of a top-notch learning platform.

As an LMS Support Consultant, you’ll be the link between the product and the people using it—making sure new customers get off to a great start, offering hands-on support along the way, and helping them get the most out of the system with tips, training, and best-practice advice.

What’s in it for you?

• Early finish Friday
• £££ towards L&D opportunities
• Fully remote working
• Flexible hours
• 24 days holiday + bank holidays
• Paid time off over Christmas & New Year
• 4% employer-matched pension scheme
• Quarterly socials

What they’re looking for:

• Previous experience in LMS implementation, technical support, or customer success.
• Familiarity with LMS platforms
• Comfortable working cross-functionally and in collaboration with internal stakeholders
• Organised and self-motivated with the ability to manage multiple projects and clients simultaneously
• Confident delivering both one-to-one and group training sessions, virtually or in-person
• Strong problem-solving skills and the ability to communicate technical ideas clearly

Nice to have:

• Experience with support ticketing tools (HubSpot, Zendesk, etc.)
• Knowledge of SCORM, xAPI, or other e-learning standards
• Experience in SaaS or L&D environment

What your day to day will include:

• Take the lead on onboarding new LMS clients—guiding them from kickoff through to go-live with confidence and care
• Set up and tailor client LMS platforms—this could include branding, permissions, user roles, and integrations based on their needs
• Work closely with product, project, and dev teams to make sure each implementation runs smoothly from start to finish
• Run friendly, informative training sessions and put together helpful guides to support users in getting the most out of the platform
• Troubleshoot issues and offer expert advice where needed
• Be the main point of contact for anything LMS-related—answering questions and resolving issues quickly and clearly
• Continuously look for ways to improve the support experience and feed insights back into the product team
• Keep on top of the latest in learning tech and eLearning trends to bring fresh thinking and top-tier support to the table

If you\’re passionate about creating exceptional client experiences, enjoy working in a tech-forward environment, and have a keen interest in the learning space, this could be the ideal next step in your career.