At a Glance
- Tasks: Provide 1st line IT support and resolve tech issues for a vibrant retail team.
- Company: Join one of the fastest-growing retailers in the UK with a dynamic culture.
- Benefits: Earn up to £32,000, enjoy 25 days holiday, and receive performance bonuses.
- Other info: Work in a modern environment with opportunities for growth and development.
- Why this job: Be a founding member of an in-house IT team and shape its future.
- Qualifications: Basic IT knowledge, problem-solving skills, and a passion for tech support.
IT Support Technician – Liverpool (On-site) | Up to £32,000 + Benefits
I’m working with one of the fastest‑growing retailers in the UK. They’re building their IT support function in‑house for the first time, moving away from external support to create a dedicated IT team supporting 120+ colleagues across the business. This is a fantastic opportunity to be one of the founding members of their IT function and genuinely shape the role as it evolves.
The Role
As their first dedicated IT Support Technician, you’ll work closely with the Technology Manager to deliver excellent IT services across the business.
Your day‑to‑day will include:
- Responding to and resolving 1st line IT incidents, problems and requests
- Password resets, login issues and account management
- Setting up new starters with hardware and user accounts (onboarding/offboarding processes)
- Wi‑Fi troubleshooting, network connectivity and basic network support
- Hardware setup, maintenance and troubleshooting across end‑user computing devices
- Managing and resolving support tickets through the incident management system
- Supporting cloud‑based systems including Microsoft 365 and SharePoint
- Providing application support for their ERP system (NetSuite) and e‑commerce platforms
- Assisting with rolling out updates and maintenance to applications and equipment
- Supporting colleagues with training on systems and technology
This role is ideal for:
- An IT support technician who isn’t seeing real progression at their current role
- Someone transitioning into IT from a customer‑service or retail background
- An apprentice ready for their next step up
- Anyone who thrives in a fast‑paced, people‑focused environment
- Excellent communication skills, supporting colleagues at all levels
- Basic understanding of IT systems, troubleshooting and end‑user computing
- Problem‑solving abilities and staying calm under pressure
- Enthusiasm to learn and develop technical knowledge
- Comfortable working in a dynamic, rapidly growing business
Nice to have:
- Experience in e‑commerce or retail environments
- Familiarity with cloud‑based systems (Microsoft 365, SharePoint)
- Knowledge of ERP systems (NetSuite), warehouse management systems or e‑commerce platforms
- Understanding of network devices (switches, routers, firewalls)
- Awareness of IT and cyber‑security best practices
What’s in it for you?
- Competitive salary up to £32,000 DOE
- Performance‑based bonus
- 25 days holiday + 8 bank holidays + your birthday off
- Company pension
- Life insurance
- Enhanced maternity & paternity leave
- Benefits platform
- Free parking on‑site + free refreshments
- Smart casual dress code
- Be one of the first in‑house IT team members, help shape the function from the ground up
- Work for a young, vibrant retailer with excellent company culture
- Modern, cloud‑based technology environment
If you’re ready to take the next step in your IT career with a growing retailer, I’d love to hear from you. APPLY NOW or email Alicia@forwardrole.com
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IT Support Technician (1st line) in Liverpool employer: Forward Role Recruitment
At Forward Role Recruitment, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture in the heart of Greater London. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement, ensuring that our team members thrive in their careers while contributing to our ambitious digital strategy. Join us to be part of a fast-paced environment where your expertise will directly impact our success and drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (1st line) in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Forward Role Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Forward Role Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Forward Role Recruitment!
✨Direct Apply to Forward Role Recruitment
Let's not forget to apply directly through the Forward Role Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician (1st line) in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Forward Role Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Forward Role Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Forward Role Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
