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- Tasks: Lead customer insight strategies and turn data into impactful actions.
- Company: Dynamic organisation focused on customer understanding and innovation.
- Benefits: Competitive salary, bonus, remote work, and a supportive benefits package.
- Other info: Collaborative culture that values creativity and continuous improvement.
- Why this job: Shape customer strategy and make a real impact in a fast-evolving environment.
- Qualifications: Experience in data-led insights and strong analytical skills required.
The predicted salary is between 84000 - 126000 £ per year.
Head of Customer Insight customer strategy, CRM, lifecycle leadership roles A proven track record of translating segmentation or behavioural insight into tangible commercial outcomes Strong experience influencing senior stakeholders and leading cross-functional change Deep understanding of customer lifecycle management, LTV, churn, and value optimisation Experience working with third-party analytics or data partners Confidence operating in transformation environments where ways of working need to evolve Experience in financial services, insurance, or subscription-based businesses is beneficial but not essential. If you’ve helped move a business from product- or price-led to customer-led , and you enjoy turning insight into action, we’d love to hear from you.
Head of Customer Insight & Activation employer: Forward Role Recruitment
Contact Detail:
Forward Role Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Insight & Activation
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around customer insight and activation.
✨Tip Number 3
Showcase your data-driven mindset! Bring examples of how you’ve turned insights into action in previous roles. This will resonate well with companies looking for strategic leaders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Customer Insight & Activation
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in data-led insights and customer strategy. We want to see how your skills align with the role of Head of Customer Insight & Activation, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills: Since this role is all about turning data into actionable strategies, be sure to include examples of how you've used data to drive business results. We love seeing candidates who can link behaviour to outcomes, so let us know how you've done this in the past.
Communicate Clearly: Your application should reflect your ability to communicate complex ideas simply. Use clear language and structure your thoughts logically. Remember, we’re looking for someone who can translate insights into strategies, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team at StudySmarter!