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- Tasks: Support customers post-sale, manage inquiries, and ensure a positive experience.
- Company: Join a fast-growing B Corp SaaS business committed to making a positive impact.
- Benefits: Enjoy 25 days annual leave, flexible working, and enhanced parental leave.
- Why this job: Make a real impact in a purpose-driven company with career growth opportunities.
- Qualifications: Positive mindset, strong communication skills, and customer service experience preferred.
- Other info: Hybrid working model after probation; be part of an inclusive team culture.
The predicted salary is between 20400 - 29600 £ per year.
Overview Customer Support Advisor – Altrincham – HybridHybrid Working – 4 days in the office, 1 day working from home after passing your 3-month probationJoin a Fast-Growing B Corp SaaS Business as a Customer Support AdvisorLooking for a role where you can make a real impact in a growing, purpose driven company? Want to be part of a team where your voice is heard and your ideas matter? Ready to grow your career while making a positive difference for customers and the planet?What\’s in it for you?25 days annual leave + 1 extra day for your birthday off + options to buy an additional 3 days per year after passing probation.Career development and progression opportunities in a scaling SaaS business.Enhanced Maternity and Paternity Leave.Medical Health Cash Plan.A flexible, supportive working environment that promotes work life balance.The chance to be part of a certified B Corporation, committed to making a positive impact for people, customers and the planet.Regular team socials and an inclusive, collaborative culture.We\’re on the lookout for a proactive and personable Customer Support Advisor to join a certified B Corp SaaS business that\’s leading the way in innovation and customer experience. This is a fantastic opportunity to be part of a value led organisation where your contribution is genuinely recognised with plenty of room to grow your career.You will be joining an existing team, a small team of customer centric Customer Service Advisors. You will be supporting customers inquiries post sale, onboarding and offering continuous high levels of service. This could include raising any customer tickets and seeing the customer enquiry through to completion.What You\’ll Be Doing as a Customer Support Advisor: Acting as the first point of contact for customers, delivering friendly and professional support via phone and email.Managing customer queries end-to-end, ensuring timely resolutions and effective follow ups.Building great relationships with clients, keeping them informed and ensuring a positive experience throughout.Working closely with internal teams to continuously improve the customer journey.Identifying common trends in customer queries and suggesting improvements to products or processes.Staying informed about company products, services, and systems to provide the best possible support.You\’ll be a great fit if you: Have a positive, problem solving mindset and a friendly approach to customer service.Enjoy working in a fast paced environment, able to adapt to shifting priorities.Communicate confidently and clearly, both verbally and in writing.Are organised, with a strong attention to detail and a commitment to quality.Thrive as part of a team and are keen to learn and develop.Ideally you will have worked within a Customer Services, Contact Centre or in an environment where you have to offer high levels of Customer Support on a daily basis including communication channels like the phone and email.Bring experience in a similar customer service or advisor role or relevant transferable skills with the right attitude.This is a 1 stage process, so if interested APPLY NOW or email alicia@forwardrole.com for immediate consideration…Seniority level Entry levelEmployment type Full-timeJob function Customer ServiceIndustries Technology, Information and Media
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Customer Support Advisor employer: Forward Role Recruitment
Contact Detail:
Forward Role Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with our company values and mission as a B Corp. Understanding our commitment to making a positive impact will help you align your answers during the interview and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. This will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment, which are key for this role.
✨Tip Number 3
Research common customer service challenges in the SaaS industry. Being able to discuss these challenges and suggest potential solutions during your conversation with us will showcase your proactive mindset and readiness to contribute.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since you'll be interacting with customers via phone and email, being clear and confident in your communication will set you apart as a strong candidate for the Customer Support Advisor position.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills like problem-solving, communication, and attention to detail, as these are crucial for the Customer Support Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your alignment with the company's values as a B Corp. Mention specific examples of how you've positively impacted customers in previous roles.
Showcase Relevant Experience: In your application, include specific examples of your experience in managing customer queries and providing support via phone and email. Highlight any achievements or improvements you made in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Forward Role Recruitment
✨Show Your Customer-Centric Attitude
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will resonate well with the company's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think on your feet and find effective solutions.
✨Familiarise Yourself with the Company
Research the company’s products, services, and its B Corp status. Being knowledgeable about their mission and values will not only impress your interviewers but also help you align your answers with what they stand for.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, opportunities for career development, or how they measure success in the customer support role. This shows your genuine interest in the position and the company.
