Forward Role Recruitment is partnering with a global luxury fashion business to lead the CRM retention and lifecycle strategy from London. The role focuses on building personalised journeys using customer data to drive engagement, long-term value and revenue growth.
You will own segmentation, incentives and communications across email, push and in-app, collaborating with Commercial, Buying, Merchandising and Finance to align CRM with broader priorities. Hybrid work with 3 days onsite, 2 remote.
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CRM Growth Architect - Personalised Journeys (Hybrid) employer: Forward Role Recruitment
Join a dynamic and innovative luxury fashion and eCommerce group in London as a Commercial Data Analyst, where your insights will directly influence strategic decisions. With a strong emphasis on employee growth, you'll have the opportunity to work closely with senior leadership, enhancing your skills in a collaborative hybrid work environment. The company fosters a culture of curiosity and creativity, ensuring that your contributions are valued and impactful as they embark on an exciting journey of data-driven growth.
