At a Glance
- Tasks: Enhance UX research operations and streamline processes for a leading digital organisation.
- Company: Join a top UK digital firm known for innovative, customer-focused products.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by optimising research operations in a dynamic environment.
- Qualifications: Experience in UX research operations and strong organisational skills required.
UX Research Operations Specialist
Salary: £45,000 - £55,000
Location: Manchester
Working Pattern: Hybrid (3 days in the office, 2 days from home)
Domain: UX Research, Digital Product, Research Operations, FinTech
About the Business
We're partnered with a leading UK digital organisation that has built a reputation for delivering innovative, customer-focused digital products at scale. Operating within a highly regulated environment, the business continues to invest heavily in its Product, Design and UX capabilities, placing user research at the heart of its decision-making.
As the UX function continues to mature, they're looking to appoint a UX Research Operations Specialist to establish scalable research operations, improve team efficiency, and enable researchers to deliver high-quality insights that shape the future of their digital products.
About the Role
This is an excellent opportunity for an experienced Research Operations professional to become the operational backbone of a growing UX Research team.
Rather than conducting research yourself, you'll focus on building the processes, governance, tooling and operational frameworks that allow researchers to work efficiently, consistently and compliantly. You'll work closely with UX Researchers, Product, Design, Legal, Compliance and Data teams to streamline research delivery, improve collaboration and introduce scalable ways of working across the organisation.
This role is ideal for someone who enjoys solving operational challenges, implementing new processes and driving continuous improvement within a user-centred environment.
Key Responsibilities
Research Operations & Workflow Improvement
- Analyse existing research processes and identify opportunities to improve efficiency and reduce operational friction.
- Design, implement and continuously improve scalable research operations frameworks.
- Support research planning, participant coordination, scheduling and operational readiness.
- Improve collaboration across UX, Product, Engineering, Legal, Compliance and wider business teams.
- Lead continuous improvement initiatives across research operations, governance and team processes.
- Support onboarding of new researchers through clear documentation, guidance and operational best practice.
Research Tools & Operational Enablement
- Own and optimise the UX Research tooling ecosystem.
- Manage licences, user access and onboarding across research platforms.
- Support researchers with tooling, repository management and operational guidance.
- Evaluate and introduce new technologies, automation and AI tools that improve research efficiency and scalability.
- Stay informed on emerging UX Research Operations trends, tooling and best practice.
Insight & Knowledge Management
- Maintain research repositories, documentation and collaboration platforms.
- Ensure templates, consent documentation, playbooks and governance materials remain accurate and accessible.
- Establish standards for repository structure, tagging, naming conventions and documentation.
- Improve visibility and accessibility of research findings across the organisation.
- Reduce duplication and improve consistency across research assets and operational documentation.
Participant Operations & Governance
- Coordinate participant recruitment, scheduling and communications.
- Support participant databases and research panels.
- Ensure research activities align with GDPR, consent management and governance requirements.
- Partner with Legal, Compliance and Data Privacy teams to maintain operational standards.
- Support secure storage, retention and management of research data.
Team Enablement & Collaboration
- Support the UX Research leadership team in improving operational effectiveness.
- Help establish scalable research standards and operational maturity.
- Facilitate research showcases, retrospectives, governance sessions and knowledge-sharing activities.
- Act as the operational connector between UX Research and cross-functional teams.
- Improve communication, transparency and visibility across research initiatives.
Continuous Improvement
- Define and monitor operational metrics across the research function.
- Identify trends, bottlenecks and opportunities to improve delivery.
- Support reporting that enables the UX Research function to scale effectively.
- Drive adoption of operational best practice and AI-enabled workflows.
Skills & Experience
We're looking for someone with experience working within UX Research, Product Operations, Service Design or Digital Delivery who enjoys improving systems, processes and ways of working.
You'll ideally have experience with:
- UX Research Operations or operational support within a digital product environment.
- Improving operational processes, workflows and governance.
- Research repositories and knowledge management platforms such as Dovetail, Confluence, SharePoint, Airtable or similar.
- UX Research tools including UserTesting, Maze, Qualtrics or equivalent.
- Participant recruitment, research governance and operational compliance.
- Working collaboratively with Product, Design, Engineering and business stakeholders.
- Excellent organisational, stakeholder management and communication skills.
- AI tooling, workflow automation and emerging technologies that improve operational efficiency.
What's on Offer
- Salary of £45,000 - £55,000 depending on experience.
- Hybrid working with 3 days per week in the Manchester office.
- Opportunity to play a key role in scaling an established UX Research function.
- Exposure to modern UX tooling, AI adoption and operational innovation.
- Collaborative environment with strong investment in Product, Design and User Experience.
- Excellent opportunity to shape research operations within a mature digital organisation.
If you're passionate about improving how research teams operate and enjoy creating scalable processes that enable better user insights, this is an outstanding opportunity to make a significant impact within a forward-thinking digital business.
Locations
UX Operations Specialist in Cheshire, Warrington employer: Forward Role Recruitment
At Forward Role Recruitment, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture in the heart of Greater London. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement, ensuring that our team members thrive in their careers while contributing to our ambitious digital strategy. Join us to be part of a fast-paced environment where your expertise will directly impact our success and drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land UX Operations Specialist in Cheshire, Warrington
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Forward Role Recruitment for a UX Operations Specialist, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Forward Role Recruitment before they go live!
We think you need these skills to ace UX Operations Specialist in Cheshire, Warrington
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX Operations Specialist at Forward Role Recruitment, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Forward Role Recruitment does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Forward Role Recruitment. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Forward Role Recruitment.
How to prepare for a job interview at Forward Role Recruitment
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Forward Role Recruitment, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Forward Role Recruitment might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Forward Role Recruitment!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Forward Role Recruitment is looking for.
