IT Support Technician (1st/2nd Line) in Altrincham

Get AI-powered advice on this job and more exclusive features.

Pay Range

This range is provided by Forward Role Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Forward Role Recruitment.

IT Support Technician (1st/2nd Line) – Altrincham – Hybrid (2/3 days on site) – £32K

You must have a full UK driving license as you will occasionally travel to other sites (non‑negotiable).

A major brand with ambitious growth and sustainability plans are looking for their next IT Support Technician (1st/2nd line) to support their team through a period of transformational change. You will work closely with regional teams and their managed service provider to ensure smooth delivery of IT solutions.

What\’s in it for You?

• Salary up to 32K DOE
• Hybrid working (2/3 days on site)
• 33 days holiday
• Sick pay
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Celebration leave
• Free parking
• Company events
• Training and development support

Ideal for

• Technicians who enjoy working across varied technologies
• Someone looking for growth within a supportive, service-focused team
• Minimum 1‑2 years in a similar IT support role
• Full UK driving licence (occasional site visits required)
• Strong customer service and communication skills
• Strong hands‑on experience with Windows OS, hardware builds, and troubleshooting
• Proficiency with Microsoft Office 365 administration
• General networking skills including Wi‑Fi connectivity and user support
• Experience working to KPIs and SLAs
• Analytical mindset and ability to make sound decisions under pressure
• Flexible and adaptable in a fast‑paced environment

Nice to have

• Experience with Microsoft Intune and Apple Business Manager
• Familiarity with cloud technologies (Azure is a plus)
• ITSM tool experience

Apply Now

If you\’re ready to take the next step in your IT career with a growing retailer, I\’d love to hear from you. APPLY NOW or email Alicia@forwardrole.com

*Please note you must have the right to work in the UK permanently, no visa sponsorship can be provided*