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- Tasks: Support customers using the Learning Management System and provide training and best practices.
- Company: Join a growing SaaS business in the Learning & Development sector with great staff retention.
- Benefits: Enjoy remote work, flexible hours, early finish Fridays, and generous holiday allowance.
- Why this job: Be part of a supportive team while helping clients maximise their learning experience.
- Qualifications: Experience in LMS implementation or technical support is essential.
- Other info: Opportunity for personal development with funding for learning and quarterly social events.
The predicted salary is between 28000 - 42000 £ per year.
Got experience working with Learning Management Systems? Want to join a growing business with impressive staff retention? Looking for remote, flexible work with room to grow? I'm working with an established SaaS business in the Learning & Development space, they're looking for a customer-centric LMS Support Consultant to join their growing team.
As an LMS Support Consultant, you'll be the link between the product and the people using it—making sure new customers get off to a great start, offering hands-on support along the way, and helping them get the most out of the system with tips, training, and best-practice advice. This is a fully remote role that gives you loads of flexibility, the freedom to work independently, and the chance to be part of a friendly, supportive team—while helping clients get the most out of a top-notch learning platform.
What's in it for you?
- Early finish Friday
- £££ towards L&D opportunities
- Fully remote working
- Flexible hours
- 24 days holiday + bank holidays
- Paid time off over Christmas & New Year
- 4% employer-matched pension scheme
- Quarterly socials
What they're looking for:
- Previous experience in LMS implementation, technical support, or related roles.
LMS Support Consultant employer: Forward Role Careers
Contact Detail:
Forward Role Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LMS Support Consultant
✨Tip Number 1
Familiarise yourself with popular Learning Management Systems (LMS) like Moodle, Canvas, or Blackboard. Understanding their features and functionalities will help you demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully supported users in the past. Highlighting your ability to communicate effectively and resolve issues will make you stand out.
✨Tip Number 3
Research the company’s LMS product thoroughly. Knowing its unique selling points and how it compares to competitors will allow you to engage in meaningful conversations during interviews.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace LMS Support Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the LMS Support Consultant position. Tailor your application to highlight relevant experience in Learning Management Systems.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided customer support or worked with LMS platforms. Use specific examples to demonstrate your skills and how they relate to the job.
Showcase Your Customer-Centric Approach: Since the role focuses on customer support, make sure to illustrate your ability to communicate effectively and provide hands-on assistance. Mention any experience you have in training users or offering best-practice advice.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Explain why you are a good fit for the team and how you can contribute to their success in supporting clients.
How to prepare for a job interview at Forward Role Careers
✨Showcase Your LMS Experience
Make sure to highlight your previous experience with Learning Management Systems during the interview. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your expertise and ability to support clients effectively.
✨Emphasise Customer-Centric Skills
As an LMS Support Consultant, being customer-centric is key. Share examples of how you've provided exceptional support in past roles. Discuss your approach to understanding client needs and how you ensure they get the most out of the systems you support.
✨Prepare for Technical Questions
Expect technical questions related to LMS implementation and troubleshooting. Brush up on common issues users face and be ready to explain how you would resolve them. This shows that you are not only knowledgeable but also proactive in problem-solving.
✨Demonstrate Your Adaptability
Since this role offers flexibility and remote work, it's important to convey your adaptability. Share experiences where you've successfully managed your time and workload independently. Highlight your ability to thrive in a remote environment while still being a team player.
